I have the XSA Accounting enabled within the printer driver on a print server. When printing the job, a user ID is accepted and the job is sent to the printer and prints successfully. About 60 seconds after the job prints a Xerox Job Tracker notification pops up stating the print failed, even though it actually printed. After successfully printing multiple pages, and still receiving the failure notification, I generated an accounting report that showed no jobs had been printed. What am I missing?
Printer Model: Xerox WorkCentre 5740 v1 Multifunction System
Thank you for using the Support Forum. Please take a look at the solutions for Print jobs deleted. Double check the settings are set correctly but I think you may need to do a software reset. If this does not help please consider contacting your support centre for further assistance.