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XSA Print Driver on Print Server Failing

I have the XSA Accounting enabled within the printer driver on a print server. When printing the job, a user ID is accepted and the job is sent to the printer and prints successfully. About 60 seconds after the job prints a Xerox Job Tracker notification pops up stating the print failed, even though it actually printed. After successfully printing multiple pages, and still receiving the failure notification, I generated an accounting report that showed no jobs had been printed. What am I missing?

 

Printer Model: Xerox WorkCentre 5740 v1 Multifunction System

 

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Community Manager
Community Manager

Re: XSA Print Driver on Print Server Failing

Hi tstram,

Thank you for using the Support Forum. Please take a look at the solutions for Print jobs deleted.  Double check the settings are set correctly but I think you may need to do a software reset.  If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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New Member
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Re: XSA Print Driver on Print Server Failing

If I perform a software reset will it wipe all the network configuration settings?

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Technical Escalation User
Technical Escalation User

Re: XSA Print Driver on Print Server Failing

Tstram,
Initialy I would say no. But I have seen different firmware versions on the same printer model, having both behaviours.

If you are concerned with TCP/IP, than print a configuration report before the reset. This will provide the information you require to reconfigure.
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