Thank you for using the Support Forum. If you have tried the reset steps, then you will need to contact your local support centre. The support centre may be able to reset over the Internet or they may have to send a technician out to reset. If the machine is only a month old the service may be covered by your warranty.
Thanks, CherylO-Xerox Community Manager
Be sure to click Kudos for those who have helped you. Select Accept as Solution for posts that have helped to solve your issue(s)!