Hi,
What you want you admin to setup on the CWW is Device-based accounting. A real time saver!
This is from the CWW help:
Device-Based Accounting
This page displays the time and date of data retrievals, allows you to retrieve data immediately or to schedule data retrieval, and to specify whether you would like to receive e-mail alert notifications.
Data Retrieval Status
This section displays the date and time of the last attempted data fetch and the next data fetch to be attempted.
Schedule
Specify Never if you do not want to fetch data, or specify Every to fetch data every 6, 12, or 24 hours. If you choose Every, you must also specify the Next Scheduled Date and Next Scheduled Time.
E-mail Alerts
E-mail alerts allow you to receive notification when XDM cannot get job data from a device. If you choose to receive notifications, enter the address or addresses that XDM will send the alerts to in the Alert Recipients section. You may also specify how you would like the alert e-mail message to appear.
Cool?
-John
