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Xerox Device Agent - Firewall Exceptions / Installation issues

Product Name: Other - specify product in post
Operating System: Windows 10 x64

Hi All, 
I'm hoping you can help, we have recently installed Xerox device agent, however we've having difficulty in it talking back to Xerox, the connection fails on 'contacting CDG Server'. We've asked several times for Xerox to confirm the address it connects back to, however only ever seem to get sent the ports not the address, there doesn't seem to any listed in the help documents. 

The only address I can really see is: remserv00.support.xerox.com in our internet logs, and we've got an allow rule for port 443 setup for that. 

Xerox Ports.jpg

the 2 denotes external connectivity outside the LAN. 

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3 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Xerox Device Agent - Firewall Exceptions / Installation issues

Hello TomArmstrong, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Software Specialist about the firewall exceptions. Please call 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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Re: Xerox Device Agent - Firewall Exceptions / Installation issues

Do you still need help?  I can send you the info via DM...not sure its appropriate for the forum

Re: Xerox Device Agent - Firewall Exceptions / Installation issues

Hi,

That would be really helpful if you have the details. 

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