Xerox Device Agent - Firewall Exceptions / Installation issues

[SCRC]

Hello,

I stumbled across this thread and was curious if you could DM me the exceptions referenced here.  We have been dealing with XDA issues for a while now and just coming up with nothing.

[TomArmstrong]

Hi,

That would be really helpful if you have the details. 

[KK-NJ]

Do you still need help?  I can send you the info via DM...not sure its appropriate for the forum

[TammyL-Xerox]

Hello TomArmstrong, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Software Specialist about the firewall exceptions. Please call 1-800-821-2797.

[TomArmstrong]

Hi All, 
I'm hoping you can help, we have recently installed Xerox device agent, however we've having difficulty in it talking back to Xerox, the connection fails on 'contacting CDG Server'. We've asked several times for Xerox to confirm the address it connects back to, however only ever seem to get sent the ports not the address, there doesn't seem to any listed in the help documents. 

The only address I can really see is: remserv00.support.xerox.com in our internet logs, and we've got an allow rule for port 443 setup for that. 

the 2 denotes external connectivity outside the LAN.