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Xerox Standart Accounting faults and differ from UI billing counters

Product Name: VersaLink C7020/C7025/C7030 Multifunction Printer
Operating System: Not Specified

Hello Community,

On Customer demand we monitor the usage counters on WC71xx and C70xx printers . on old machines the accounting counters coinside with billing montly meters. Once the customes switched on new C70xx machines we have approximately 7-10 % difference in accounting tab and montly billing meters. Say in 5000 montly clicks we have about 400-500 orphelin prints . All drivers and FW are up to date. One bug I have found: A3 prints dont go to users Aditron counter but we still have substatial difference in the park. Thanks for help and suggestions.

Regars

Serguei

 

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1 Reply
CathyO-Xerox
Community Manager
Community Manager

Re: Xerox Standart Accounting faults and differ from UI billing counters

Hello Buser,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.   

Thanks,
CathyO-Xerox
Community Manager

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