On Customer demand we monitor the usage counters on WC71xx and C70xx printers . on old machines the accounting counters coinside with billing montly meters. Once the customes switched on new C70xx machines we have approximately 7-10 % difference in accounting tab and montly billing meters. Say in 5000 montly clicks we have about 400-500 orphelin prints . All drivers and FW are up to date. One bug I have found: A3 prints dont go to users Aditron counter but we still have substatial difference in the park. Thanks for help and suggestions.
Re: Xerox Standart Accounting faults and differ from UI billing counters
I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.
Thanks, CathyO-Xerox Community Manager
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