Xerox WorkCentre 7345 Image Overwrite not working

[Holly988361-xrx]

Hi!

Instructions for how to schedule the image overwrite can be found on the product support page at www.xerox.com.

Here are the instructions on how to do it from the walk-up control panel.

http://www.support.xerox.com/support/WC7328_WC7335_WC7345/support/en_US.html?objGUID=23047

Here are the instructions on how to do it from the web user interface (browser)

http://www.support.xerox.com/support/WC7328_WC7335_WC7345/support/en_US.html?objGUID=22683

Here are instructions on how to confirm that the image overwrite is in process from the walk-up control panel. http://www.support.xerox.com/support/WC7328_WC7335_WC7345/support/en_US.html?objGUID=23052

This model does not print out a hard copy confirmation page when a scheduled or on-demand image overwrite occurs. Instead, if you have enabled audit logging on the device, an entry is written to the audit log to record the successful completion of the image overwrite.

The audit log can be downloaded from the web user interface as a .csv file by logging in as an administrator. Instructions for this are in the system admin guide for the product, available from the product support page http://www.support.xerox.com/support/workcentre-7328-7335-7345-7346/support/enus.html under the documentation tab.

If you are still experiencing problems, please contact Customer Technical Support at 1-800-821-2797

[Fabio]

have you tried upgrading the firmware?

i also see in the latest release, released on 22 nov 2011 , version : 1.237.163, they introduces a new overwrite function

you can call xerox to obtain that one :

insctructions :

FER: Remote enablement of Immediate Image Overwrite

Special Instructions

1. On the device’s webpage navigate to:

Properties à Security à Feature Enablement and enter SFR Key *2085216431 (Disable Key *2085216430)

1. Navigate to:

Properties à Security à Hard Disk Overwrite à Immediate Image Overwrite

Select the number of overwrites

[amueller]

Hello,

My company has just completed a printer upgrade. After doing this I started doing image overwrites on all the printers we are sending back to Xerox. However I have gotten to one particular printer. It is a Xerox WorkCentre 7345. I sign I navigate to the Overwrite options and it has two options:

Number of Overwrites

Scheduled Overwrite

I've scheduled overwrites multiple times on this machine, but they never run. How can I get the overwrite to run on this machine? I have it set for three overwrites.

I've been searching for answers on this and still haven't found, any ideas?