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Xerox standard accounting failure on Mac

Product Name: AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: macOS 10.15 - Catalina

Hi,

We have customer who has only Macs on their office. They want to use Xerox Standard accounting, but it does not work with Mac.

I have tested it with version 10.14, 10.15 and now 11.1. Same error every time. But with Windows machine, same AltaLink with XSA works fine.

Then I did same tests with WorkCentre 6655 and everything works with Mac and Windows. So bug is on the AltaLink series 80xx. Haven't tested 81xx series yet.

Is there any work around for that? 

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Community Manager
Community Manager

Re: Xerox standard accounting failure on Mac

Hi Slamtilt,

Thank you for using the Support Forum. It should work with the Mac. Please look up the error message or code in the online support for your AltaLink C8030.  Please consider contacting your support centre for further assistance..

Thanks,
CherylO-Xerox
Community Manager

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