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klovitchex
New Member
New Member

Xerox wc53xx asking for software key i don't know what that is , Could somebody help please ?

Product Name: Xerox wc53xx
Operating System: Windows 7

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3 Replies
TammyL-Xerox
Administrator
Administrator

Re: Xerox wc53xx asking for software key i don't know what that is , Could somebody help please ?

Hello lkovitchex, 

Thank you for using the forum, software keys are used to enable optional features.   

Thanks,
TammyL-Xerox
Community Manager

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klovitchex
New Member
New Member

Re: Xerox wc53xx asking for software key i don't know what that is , Could somebody help please ?

Unfortunately, this pop-up seems permanent and i could not get past it. Pops up whenever i turn the machine on Does not let me do anything.

 
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TammyL-Xerox
Administrator
Administrator

Re: Xerox wc53xx asking for software key i don't know what that is , Could somebody help please ?

Hello klovitchex, 

You would have purchased an optional feature and received the software key to enable it at that time.  If you no longer have the paper work for this, you could try reaching out to your sale rep to see if they can help you with that.   

You may need a service technician if you are unable to get past the pop-up, please call the service department @ 1-800-821-2797. 

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!