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6 Replies

Re: can't  access web panel on WorkCentre 5024

For all those who still have this problem here is the actual solution.

There is something wrong with the network, so you have to do a reset on the NVM-network.

This is what you do:

1) Hold down button "0" for 10 seconds, and after that press the "START" button while still holding down the "0" button.

2) You will need to enter the admin password, "1111" or "6789" by default.

3) Chain-link will appear. Enter this code: 999-991

4) Press "START" button

5) Wait for the printer to restart by itself

This will return the network to the default settings. You should now be able to access the web panel. If needed setup the IP for the printer and check your router settings.

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Joe Arseneau
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Re: can't  access web panel on WorkCentre 5024

You stated the following:

"I can enter the system panel on the printer, but cant enter the web acces"

 

Neither of those mentions logging in , but if one was meant to convey that, then grammatically they both have to, otherwise there was no point in mentioning it

 

Which is why I stated that if the login works on one, it has to work on the other. And then listed theoretical reasons you could have the issue.

 

When you asked how to know the admin login I provided what the default information is because if someone could just look up what the admin account login is for a device, there would be absolutely no point in having an admin account.

 

Most likely you would need a technician visit to wipe the device, but some machines can be reset by Xerox with a phone call, so it can't hurt to call support.

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Joe Arseneau
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Re: can't  access web panel on WorkCentre 5024

The problem is that it seems that i changed the login id, thats why i asked if its registered somewhere.
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Joe Arseneau
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Re: can't  access web panel on WorkCentre 5024

By default it is username = admin and password = 1111

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Joe Arseneau
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Re: can't  access web panel on WorkCentre 5024

Hi, thanks for the reply. Is there a way to know the administrator login id?
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Joe Arseneau
Valued Advisor
Valued Advisor

Re: can't  access web panel on WorkCentre 5024

You need admin access to change the admin credentials.

The admin account on the web page is identical to the one on the control panel, so if you have access to one and not the other:

1. The browser is causing the problem

2. It isn't the same printer you walked up to

3. Corrupted to point that only a complete format and reload will fix.

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Joe Arseneau
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can't  access web panel on WorkCentre 5024

Product Name: Other - specify product in post

I can enter the system panel on the printer, but cant enter the web acces. I might have changed the username of the admin account, but cant really remember wich was. Is there a way to reset login to default? 

 

thanks

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