email / STARTTLS/ SSL- of TLS error - Customer Support Forum

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Hi mvdw,

Thank you for using the Support Forum. Please take a look at the solution for issues with STARTTLS. If this information does not help please consider contacting your support centre for further assistance.

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CherylO-Xerox
Community Manager

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Product Name: AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer

Operating System: Windows 7 x64

we recently bought a C8030 and have an issue with the SMTP login via STARTTLS
if we use our own hosting then the provider is giving an error

2019-10-29 14:14:55 TLS error on connection from [145.xxx.xxx.1xx]:42053 (SSL_accept): error:00000000:lib(0):func(0):reason(0)

STARTTLS is not working in combination with the mailsoftware on the servers. these allow only SSL- of TLS-connections

Using a lower sequrity home provider then it works fine
It is not a error of entering the wrong info, but a communication between the Xerox and our hosting.
Anyone had this problem as well and found a solution?

thanks