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invalid accounting id's when printing

Was working prior to catalina upgrade.

System Software:061.121.227.24300
Network Controller:061.127.24320.LL
User Interface:061.127.22120
Marking Engine:081.080.000
Copy Controller:061.127.22120
Document Feeder:007.010.000
Finisher:015.002.000
Fax:003.010.017
Copy Controller OS:061.127.22120
Network Controller OS:061.127.22120
Scanner:030.141.115
Software Upgrade:120.116.00132
Machine Upgrades:Enabled
Last Successful Upgrade:May 28, 2018 7:51:12 PM
Scheduled Auto Upgrades:Disabled
Auto Upgrade Start Time:Daily
Auto Upgrade Server:0.0.0.0:21

 

downloaded latest driver 5.3.0_2118, removed and added printer back using driver install .dmg, prompts for code, will use preset code, always prints error notice. 

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Community Manager
Community Manager

Re: invalid accounting id's when printing

Hello Tomatunc,

What model Xerox device do you have?

Thanks,
CathyO-Xerox
Community Manager

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Re: invalid accounting id's when printing

Workcentre 7535 and 7556

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New Member

Re: invalid accounting id's when printing

I have the same problem after upgrading to Catalina for my macbook. I already reset the printing system on my mac and reinstalled the drivers. Doesn't work.

We have a Xerox 8045.  

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Community Manager
Community Manager

Re: invalid accounting id's when printing

Hello,

The 7535/7556 have 2 configurations and only the one with the Built In Controller is compatible with Catalina OS.

https://www.office.xerox.com/latest/SFTDS-05U.pdf

 

Thanks,
CathyO-Xerox
Community Manager

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Community Manager
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Re: invalid accounting id's when printing

Hello jiffry1017,

Did you download the 8045 Catalina driver found HERE? Did the Xerox driver not help?

Thanks,
CathyO-Xerox
Community Manager

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Re: invalid accounting id's when printing

We are using the built in controller version. Is there a way to identify the controller? I can't seem to find it in the configuration report.

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Re: invalid accounting id's when printing

Yes, I am downloading the driver from your website. I have already reset the printing systems, uninstalled/reinstalled the driver, restarted the computer, etc. 

Interestingly, I can print PDFS from Adobe reader (there is no missing accounting code error), but cannot print word documents via Microsoft Office for Mac. 

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New Member
New Member

Re: invalid accounting id's when printing

Can someone help us? Thanks. 

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Community Manager
Community Manager

Re: invalid accounting id's when printing

Hello jiffry1017,

This is beyond my knowledge so at this point I would recommend contacting the Support Department. The Support options for your device are listed HERE .

Thanks,
CathyO-Xerox
Community Manager

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