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emerym New Member
New Member

mac os x 10.10 and workcentre 7545

We have a workcentre 7545 in a mixed environment of both Windows and Mac OS computers. We have been dealing with the driver bug for a long time now where any Mac driver other than 2.77 (or 2.79) is unable to properly send the accounting id for print jobs (results in an accounting id error page print). The work around has been to install the 2.77 driver and then ignore any print driver updates (with some users accidentally upgrading then having to manually downgrade the driver to fix it). This is a super annoying work around but has been functional, until yesterday. I went to a new user to install the 2.77 driver but found that the user had updated their Mac OS X to 10.10, Yosemite, released a few weeks ago. Mac OS X 10.10 refused to accept the 2.77 driver (tried installing twice). The installer would go through like normal even stating that it would install and claiming that it was moving files and so forth but when the process was over there were no new files installed (normal location is /libraries/printers/ppd/contents/, i think) and when adding the printer the drivers were not listed. So I installed the latest driver I had at the time (3.41) just to see if it would actually do anything and it did install drivers that showed up when going to add a printer. However, the bug still remains. The printer will only spit out accounting id error pages. I found a newer driver 3.43 was released just after Mac OS X 10.10 and tried updating to that with the same results, the user cannot print to the 7545.

 

This is going to become a much greater issue as more Mac users end up upgrading to 10.10 or new Apple computers will be coming with it pre-installed. Please fix the driver bug or the firmware for the 7545 so that this doesn't keep happening. Or is the only real solution to get rid of the 7545?

5 Replies
Kimzi Valued Advisor
Valued Advisor

Re: mac os x 10.10 and workcentre 7545

Hi!

 

As "3.43" is the newest version that should be working with 10.10, I suggest maybe trying to edit the accounting settings in the ppd just to see if it works to set it up manually that way.

 

Do your users share mac computers?

 

Best Regards

Kimzi


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workcentreuser New Member
New Member

Re: mac os x 10.10 and workcentre 7545

I've been having the same issues with the accounting IDs but in an all Mac work place.  We've been installing 2.7.9 on all the machines but the latest Yosemite update has broken that.  This is a pretty well documented issue through the various message boards on the Internet and I'm shocked that every new Xerox driver update has failed to properly address it.

 

Kimzi,

Interesting suggestion, I'm going to try it later.

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emerym New Member
New Member

Re: mac os x 10.10 and workcentre 7545

After dealing with this for over 2 years I am no longer shocked (it also took them over a year to release proper 64 bit drivers when OS X 10.6 was released). I am however disapointed that this has not been fixed yet with either a fix to the driver (which obviously did work prior to 2.7.9) or a fix to the 7545 firmware.

 

As for Kimzi's suggestion, I did try looking into it. On a Mac the ppd files are actually contained within .gz archives. If you extract the one for "Xerox WC 7545" and then open the contained file with a text editor it does appear to be a ppd file, but I was unable to find anywhere to manually "hardwire" the accounting code into it. This Mac ppd is quite different than the ppd on a Linux system, which I have edited before and used to print successfully from Linux systems. If anyone figures out how to get that working I'd be interested.

 

In the meantime, I was able to come up with my own workaround. It isn't very pretty and definitely not standard procedure but it is working so far. So I figured that the driver installer for Mac is basically a script that copies files to the proper Library folders and sets permissions on them. So I decided to try and do it manually. I installed the drivers (2.7.7) on a Mac OS X 10.9.4 machine. I then went through the Library/Printers folder and manually copied out all the files that had been installed by the driver installer. This includes one folder "Library/Printers/Xerox" (copy the entire Xerox folder) and then all the "ppd files" (actually .gz files) that start with Xerox from "Library/Printers/PPDS/Contents/Resources". Once you have those take them to an OS X 10.10 system and manually copy them back to the same locations, copy the Xerox folder to "Library/Printers" and put all the .gz files in "Library/Printers/PPDS/Contents/Resources". Both these actions will request authentication as you are copying files into a system level location. Once the files are there you can go to the System Preferences, Printers and add the printer manually as an IP printer, make sure to select the Xerox Workcentre 7545 driver (which should clearly show that it is version 2.7.7, or 2.7.9). When you click add to actually create the print queue it will pop up an error saying that the driver file permissions are incorrect and that the system would like to fix them for you, click ok and then authenticate the action. This will fix the driver permissions and make a functional print queue. You will need to go into the options for the print queue and select the proper finisher and hole punch for your copier. The OS X update system will become aware of these drivers and start offering updates. Make sure to go into System Preferences, App Store, and turn off any automatic update install settings.

 

There is one drawback to the above workaround, or any workaround that involves using the older driver, and that is that the old driver only supports whatever Xerox Workcentre copy machines were in production at the time. If you have an environment that has more than a few Xerox machines and get a new model that was not available at the time of the 2.7.7 or 2.7.9 driver then you will not be able to create a proper print queue for the new model copier.

Agency Analyst Mitch-S
Agency Analyst

Re: mac os x 10.10 and workcentre 7545

Has anyone tried the 10.10 driver that was recently published for the 7545?

Mac OS X Print Driver Installer Package 10.7, 10.8, 10.9, 10.10

 

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ilevy New Member
New Member

Re: mac os x 10.10 and workcentre 7545

Yes, we've tried XeroxPrintDriver.3.52.0_1481 as well as XeroxPrintDriver.3.56.0_1528. Neither has worked.

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