cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
skydeal2018 New Member
New Member

paper not clear please help

Product Name: xerox phaser 3635mfp
Operating System: Windows 7

good morning 

I have a xerox machine 3635mpf. Recently I changed the toner ship after a long time I didn't use the machine about 3 months. 

I attached photos for the printout. I used to fix the things by my self except for big issues I call technicians. 

 

any suggestions please what I can do .qwe.jpg

thank you in advance

 

0 Kudos
4 Replies
Community Manager CherylO-Xerox
Community Manager

Re: paper not clear please help

Hi skydeal2018,

Thank you for using the Support Forum. Please remove the new toner cartridge and gently shake it side to side.  Reinstall and try printing the configuration/settings report.  If the report comes out clean it might be the document or the driver. Try a different document if it still happens uninstall the driver power of your computer, power it back on and reload the driver.  If it still fails you would need to contact your local support centre for service. 

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

skydeal2018 New Member
New Member

Re: paper not clear please help

thank you so much for your support... 

I already follow what you said many times but it is the same problem, 

 

it is not easy to contact a technical support person in my city, so in this case, where is the problem .. is it in the dram or cartridge unit?

 

thank you again 

0 Kudos
skydeal2018 New Member
New Member

Re: paper not clear please help

usually, I don't use it from a computer, I am doing direct xerox.

but today I made a printout from the computer and the same issue resulted 

 

0 Kudos
gabiene Frequent Advisor
Frequent Advisor

Re: paper not clear please help

Hi,

In your machine the drum is included in the cartridge unit so replace the toner/drum cartridge.

 

Gabi