workcentre 3335 Address Book keep loading

[rjacks]

SOLVED!!!!   Our tech, Jesse C. solved this issue for us.

Apparently, you need to add a Data Card/Micro SD chip to the 3345's processor board. This gives the machine the needed storage space to load the Address Book.

Once he installed a 64GB SD (Not 100% sure) storage card onto one of the Processor Boards inside our machine and rebooted the machine, the "Loading" icon dissappered, and the Address Book became accessible again!

I don't know the specific steps, or what size data card he installed, but that fixed the issue for us!!!!

Three Cheers for Jesse!!!

[rdaniels2]

Ma Gecko,

I would start with trying to re-clone one of the machines that you are having with, from the one that is still working.

Before I was forced to take over the printer support, they were trying to enable this feature, And they were not able to. So they reverted this option. I belive that they just recloned the defective devices.

There could be a limitation on how big the address book can be. Even though you state its only 100 entries.

What I have on the devices here; Under the Policies Section

Properties -> Services -> Email -> Setup -> Address Books

Use Device Address book: Yes (No Check mark for "View Favorites on Email Service Entry") 

Use Network Address Book: Yes

Default Address Book View: Network Address Book (LDAP)

You'll need to configure the LDAP settings as well, if you haven't already done so.

[rjacks]

I did a reset, but still says "loading"

[rjacks]

I have the same issue. Nothing I have tried has worked, INCLUDING calling Xerox Support. Uggh. I'm regretting this purchase.

[DavidX28897-xrx]

Ma gecko,

On the working machine click Properties > General Setup > Cloning.-You can select which items you wish to clone. Im thinking just checking "address book" and create clone will fix the other devices.

Import that clone into non working device through the same menu

[ma_gecko]

I have the same issue.  I actually manage three, 3345's.  All three have the latest firmware.  I started by importing a replacement address book of 100 entries.  As soon as I did this, i could no longer access the Address Book page and get this infinite "Loading..." page.  I attempted the same address book import to see if the issue is related to the import or something else, on a second machine and immediately got the same error. The third one which I have NOT adjusted the address book on, is fine.  This is not a Java error as I can switch between all three sessions in a browser and encounter the issue only on the two.  I rarely use MS Edge (normally Chrome), so tried that and it also exhibits the same issue when accessing the Address book page.  Checking the address book on the device directly, the address book works fine and it seems that the import worked successfully.  The issue is isolated to the devices that the import was done upon.  I had mentioned that firmware was not an issue.  As reported, all three of my devices are current.  However, one of the devices was as at a prior fw release when the issue occurred.  I updated the fw on that unit and the problem remained.

Any help with the issue would be greatly appreciated, as I have now lost the ability to directly manage the address book on two of the devices.

[Joe Arseneau]

I don't know of any method available to wipe this generation of devices, I believe a tech is needed as I believe it uses a tool on their laptop to format the image disk and reload it.

I am not sure of that though, sorry.

[Catalin Calinoiu]

Hi,

I did upgraded firmware to the las version but still nothing.

Can you please tell me how to factory reset whole printer so i can start over with configuration

Thanks

Catalin

[Joe Arseneau]

Try updating the firmware first

[Catalin Calinoiu]

Hi Joe,

Java is enabled, i even tryied on another PC.

Everything works like a charm except this page.

Is there a method to factory reset this printer? I only found network factory reset but not entire printer.

Thanks

Catalin