On Friday 12/4 2020 - From approximately 7:00am to 9:00am EST, Xerox Workplace Cloud (XWC) was unavailable. Availability was restored when one of the redundant Internet Service Providers (ISP) providing connectivity to Xerox’s Domain Name Service (DNS) was removed from the connection. Additionally, email communications and notifications sent from the impacted services may have experienced delays until 10:30am EST.
Impact:
- If you are running the latest versions of both the Desktop Client and XWC, and configured to switch to Offline Mode automatically, then badge authentication and desktop printing remained functional through the direct print capability. This feature also resumes normal workflows when connectivity to XWC was re-established.
- If you are running older versions of the Desktop Client and/or XWC Agent, authentication and desktop printing was nonfunctional.
We encourage all customers to maintain the latest versions of software which can be found on the “Agents” and “Account” tabs within the XWC administrator’s console.
We know how critical our services are to you and apologize for any inconvenience this may have caused. While we are proud of our long history of reliability, rest assured that we will use our findings to improve our service availability even more.
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