[Closed] Xerox Workplace Cloud is experiencing intermittent issues with the Cloud Direct feature.

[XMP_Admin]

Feb 24, 2:29 PM (EST)

[Closed] 

Xerox Workplace Cloud was successfully updated to address the issues with the Cloud Direct features outlined below. Should you experience any further issues, please engage your authorized support channel.

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Xerox Workplace Cloud update to resolve issues with the Cloud Direct feature in Xerox Workplace Cloud and Xerox Workplace Cloud Fleet management is planned on February 24^th , 2023 at 2.00 A.M (EST). No downtime is expected.

 Users experienced with below issues will get resolved with this update:

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We are currently experiencing intermittent issues with the Cloud Direct feature in Xerox Workplace Cloud and Xerox Workplace Cloud Fleet management. A temporary fix has been put in place, and the development team is working on final resolution.

Any printer that is connected to Xerox Workplace Cloud using the Cloud Direct feature may be impacted.

Potential impacts for Xerox Workplace Cloud:

• Inability to authenticate at the printer console.
• Inability to release Jobs using the Printby Xerox application.
• Applying configuration settings to a printer may fail.
• Retrieval of Job Accounting data may fail.

Potential impacts for Xerox Workplace Cloud Fleet Management:

Configuration Policy Management

• CFM Policy results may show as failed in Configuration Policy Results.
• CFM Policy result may show as successful, but the old value and new value will be empty.

 Firmware Management Policy

• Firmware management policy results may show as “Failed” in Firmware Policy Results.
• Firmware management policy results may show as  “Confirmation unavailable”.

 Device Monitoring

• Device Monitoring results will incorrectly show as “SNMP Access denied”.

An update will be provided as more information is available.