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XMP_Admin
Xerox Employee
Xerox Employee

[UPDATE] Performance issue possible with some configurations of Workplace Cloud Direct

Xerox Workplace Cloud will be updated on December 15th at 12:30 AM (EST) to resolve performance issues with accounts configured to use Workplace Cloud Direct with the ‘Enforce Job Order’ option enabled.  No downtime is expected.

Resolved Defects:

Eng. Ref.

Issue

INC0958075

SPAR 1468065

Intermittently print jobs are getting stuck in spooling state and sometimes it is not getting printed in AL C81xx device

 

This update is to resolved the issue disclosed on December 12th.  Details are noted below:

Devices configured for Workplace Cloud Direct (manager printer without an Agent) can experience slow or stuck printing in the following circumstances: 

  1. Xerox Workplace Cloud desktop client cannot directly connect to Xerox MFPs (client on different physical network than printer), or Local Print Optimization is disabled such that all jobs are routed to the cloud and never on the local network.
  2. Xerox MFPs are set up in Cloud Direct Mode
  3. “Enforce Job Order” has been enabled for users experiencing this problem 

There is a performance issue in the Xerox Workplace Cloud infrastructure that we are working to address.

We will be implementing several configuration changes in the next week to mitigate the performance problems users are seeing. 

In addition, for users experiencing problems with the above configuration, the “Enforce Job Order” setting can be changed to “Maximize Performance” to mitigate this issue immediately.  This must be done at the user level (in the User Profile).

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