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5 Replies
XMP_Admin
Xerox Employee
Xerox Employee

Re: Authentification issue with Xerox WorkPlace Cloud

Sorry for the delay in resolution. We have escalated your concern to the support group requesting that someone contact you today. We will monitor your escalation to ensure that it is resolved.

"Innovating how the world communicates, connects and works."
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jerem
New Member
New Member

Re: Authentification issue with Xerox WorkPlace Cloud

Hello,

It has been more than 2 weeks now that we recognize the problem. Thank you for doing what is necessary for this to be settled for good.

I start to receive more and more complaints users.

I do not understand what the problem is that the current situation cannot be solved.

Otherwise, I’ll have to act accordingly.

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XMP_Admin
Xerox Employee
Xerox Employee

Re: Authentification issue with Xerox WorkPlace Cloud

The support team should be reaching out to you today.

"Innovating how the world communicates, connects and works."
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jerem
New Member
New Member

Re: Authentification issue with Xerox WorkPlace Cloud

Hello,

Hello;

The ticket "IU790419" was opened, but I continue to experience authentication problems.

Company code : 56HYW9

 

 

 

 

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XMP_Admin
Xerox Employee
Xerox Employee

Re: Authentification issue with Xerox WorkPlace Cloud

Please submit issues to the support team via the following link:

ttps://mas-support.corp.xerox.com/Support/Index.html

 

"Innovating how the world communicates, connects and works."
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jerem
New Member
New Member

Authentification issue with Xerox WorkPlace Cloud

Hello,

We have been encountering authentication issues via LDAP since the October 22 update.

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