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thibdly
New Member
New Member

Error when installing MSI Client_Xerox_Workplace_Cloud_5.7.51

Hello,

I have an error when i install the client MSI "Client_Xerox_Workplace_Cloud_5.7.51" x64.

I'm on windows 10 20H2.

Here the extract log of installation try :

HTMLLogger [09/30/2021 16:38:23.706]: [ExecuteInitialize]
HTMLLogger [09/30/2021 16:38:25.130]: [ExecuteBegin]
HTMLLogger [09/30/2021 16:38:31.489]: [IMPORTANT] BOOTSTRAPPED: False
HTMLLogger [09/30/2021 16:38:31.517]: [SilentExecuteValidations - User a_tdelaunay Context installation]
HTMLLogger [09/30/2021 16:38:31.523]: [RunSilentValidations]
HTMLLogger [09/30/2021 16:38:31.761]: XI_OS_VER_PRODUCT_TYPE - managed: 1
HTMLLogger [09/30/2021 16:38:31.768]: XI_OS_VER_MAJORVERSION - managed: 10
HTMLLogger [09/30/2021 16:38:31.775]: XI_OS_VER_MINORVERSION - managed: 0
HTMLLogger [09/30/2021 16:38:31.885]: XI_OS_VER_PRODUCT_TYPE - managed: 1
HTMLLogger [09/30/2021 16:38:31.891]: XI_OS_VER_MAJORVERSION - managed: 10
HTMLLogger [09/30/2021 16:38:32.003]: XI_OS_VER_PRODUCT_TYPE - managed: 3
HTMLLogger [09/30/2021 16:38:32.009]: XI_OS_VER_MAJORVERSION - managed: 10
HTMLLogger [09/30/2021 16:38:32.015]: XI_OS_VER_MINORVERSION - managed: 0
HTMLLogger [09/30/2021 16:38:32.124]: XI_OS_VER_PRODUCT_TYPE - managed: 3
HTMLLogger [09/30/2021 16:38:32.131]: XI_OS_VER_MAJORVERSION - managed: 10
HTMLLogger [09/30/2021 16:38:32.138]: XI_OS_VER_MINORVERSION - managed: 0
HTMLLogger [09/30/2021 16:38:32.252]: XI_OS_VER_PRODUCT_TYPE - managed: 3
HTMLLogger [09/30/2021 16:38:32.258]: XI_OS_VER_MAJORVERSION - managed: 10
HTMLLogger [09/30/2021 16:38:32.264]: Operating system test passed
HTMLLogger [09/30/2021 16:38:32.273]: [ERROR] Did not find a product code.
HTMLLogger [09/30/2021 16:38:32.279]: Product is not already installed
HTMLLogger [09/30/2021 16:38:32.284]: [RunSilentValidations]: Success
HTMLLogger [09/30/2021 16:38:45.031]: InstallExecuteSequence
HTMLLogger [09/30/2021 16:38:45.056]: [IMPORTANT] ACCOUNTID:
HTMLLogger [09/30/2021 16:38:45.063]: [IMPORTANT] UPGRADE:
HTMLLogger [09/30/2021 16:38:45.068]: [IMPORTANT] INSTALLDIR: C:\Program Files\Xerox\Xerox Workplace Cloud Client\
HTMLLogger [09/30/2021 16:38:45.074]: [IMPORTANT] ProductName: Xerox Workplace Cloud Client
HTMLLogger [09/30/2021 16:38:45.080]: [IMPORTANT] ShortName: XVP
HTMLLogger [09/30/2021 16:38:45.085]: [IMPORTANT] LOG:
HTMLLogger [09/30/2021 16:38:45.091]: [IMPORTANT] ProductVersion: 5.7.51
HTMLLogger [09/30/2021 16:38:45.098]: [IMPORTANT] Silent Install:
HTMLLogger [09/30/2021 16:38:45.104]: CreateLogsDirectory
HTMLLogger [09/30/2021 16:38:45.110]: Logs directory 'C:\Program Files\Xerox\Xerox Workplace Cloud Client\Logs' already exists, so it is not being created.
HTMLLogger [09/30/2021 16:38:45.118]: Configuring permissions for directory: C:\Program Files\Xerox\Xerox Workplace Cloud Client\Logs
HTMLLogger [09/30/2021 16:38:45.236]: Système (Full Control)
HTMLLogger [09/30/2021 16:38:45.253]: Administrateurs (Full Control)
HTMLLogger [09/30/2021 16:38:45.269]: Utilisateurs (Full Control)
HTMLLogger [09/30/2021 16:38:45.286]: Tout le monde (Full Control)
HTMLLogger [09/30/2021 16:38:45.291]: Applying configured permissions to Directory: C:\Program Files\Xerox\Xerox Workplace Cloud Client\Logs
HTMLLogger [09/30/2021 16:38:45.300]: filePath=C:\Program Files\Xerox\Xerox Workplace Cloud Client\Logs
HTMLLogger [09/30/2021 16:38:45.306]: Win32_LogicalFileSecuritySetting.path='C:\\Program Files\\Xerox\\Xerox Workplace Cloud Client\\Logs'
HTMLLogger [09/30/2021 16:38:46.071]: Got Path
HTMLLogger [09/30/2021 16:38:46.500]: accountPermission[accNdx].Trustee.ToLower()=système
HTMLLogger [09/30/2021 16:38:46.514]: accountPermission[accNdx].Trustee.ToLower()=administrateurs
HTMLLogger [09/30/2021 16:38:46.528]: accountPermission[accNdx].Trustee.ToLower()=utilisateurs
HTMLLogger [09/30/2021 16:38:46.542]: accountPermission[accNdx].Trustee.ToLower()=tout le monde
HTMLLogger [09/30/2021 16:38:47.046]: Successfully applied permissions to Directory: C:\Program Files\Xerox\Xerox Workplace Cloud Client\Logs
HTMLLogger [09/30/2021 16:38:47.054]: InstallPortMonitor
HTMLLogger [09/30/2021 16:38:47.061]: PortMonitor.Install
HTMLLogger [09/30/2021 16:38:47.069]: [IMPORTANT] portMonitorDll: C:\Program Files\Xerox\Xerox Workplace Cloud Client\PortMonitor\x64\XMPCPortMon.dll
HTMLLogger [09/30/2021 16:38:47.086]: StopSpooler
HTMLLogger [09/30/2021 16:38:47.093]: printSpoolerServiceName: Spooler
HTMLLogger [09/30/2021 16:38:47.101]: Can we stop the spooler: True
HTMLLogger [09/30/2021 16:38:47.108]: Service is running, stop it
HTMLLogger [09/30/2021 16:38:47.140]: [ERROR] Exception: Impossible d'ouvrir le service Spooler sur l'ordinateur '.'.
HTMLLogger [09/30/2021 16:38:47.229]: [ERROR] StackTrace: à System.ServiceProcess.ServiceController.GetServiceHandle(Int32 desiredAccess)
HTMLLogger [09/30/2021 16:38:48.903]: InstallExecuteUndo
HTMLLogger [09/30/2021 16:38:48.930]: [ForUpgrade]
HTMLLogger [09/30/2021 16:38:48.937]: [ReadValue] hive: LocalMachine, keyPath: SOFTWARE\Xerox, valueName: uninstall_for_upgrade, x86: True
HTMLLogger [09/30/2021 16:38:48.944]: [GetKey] hive: LocalMachine, keyPath: SOFTWARE\Xerox, x86: True, create: False, writeable: False
HTMLLogger [09/30/2021 16:38:48.950]: [GetKey] Returning null
HTMLLogger [09/30/2021 16:38:48.974]: [ERROR] [ReadValue] Exception: La référence d'objet n'est pas définie à une instance d'un objet.
HTMLLogger [09/30/2021 16:38:48.978]: UninstallingForUpgrade: False
HTMLLogger [09/30/2021 16:38:48.983]: INSTALLDIR: C:\Program Files\Xerox\Xerox Workplace Cloud Client\
HTMLLogger [09/30/2021 16:38:48.990]: UninstallPortMonitor
HTMLLogger [09/30/2021 16:38:50.014]: DeleteMonitor success:False, errorCode:3000
HTMLLogger [09/30/2021 16:38:50.027]: StopSpooler
HTMLLogger [09/30/2021 16:38:50.032]: printSpoolerServiceName: Spooler
HTMLLogger [09/30/2021 16:38:50.038]: Can we stop the spooler: True
HTMLLogger [09/30/2021 16:38:50.043]: Service is running, stop it
HTMLLogger [09/30/2021 16:38:50.065]: [ERROR] [UninstallPortMonitor]exception: Impossible d'ouvrir le service Spooler sur l'ordinateur '.'.
HTMLLogger [09/30/2021 16:38:50.071]: UninstallJobSubmissionApp
HTMLLogger [09/30/2021 16:38:50.076]: Stop the JobSubmission app
HTMLLogger [09/30/2021 16:38:50.109]: [ERROR] [UninstallJobSubmissionApp]exception: L'accès à la clé de Registre 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run' est refusé.
HTMLLogger [09/30/2021 16:38:50.115]: RemoveJobSubmissionCbpeFolder
HTMLLogger [09/30/2021 16:38:50.120]: Uninstalling For Upgrade = False
HTMLLogger [09/30/2021 16:38:50.125]: Job Submission CBPE Folder to remove = C:\Program Files\Xerox\Xerox Workplace Cloud Client\JobSubmission\CBPE
HTMLLogger [09/30/2021 16:38:50.130]: The Job Submission CBPE Folder was not removed, because it did not exist.
HTMLLogger [09/30/2021 16:38:50.136]: UninstallPMScript
HTMLLogger [09/30/2021 16:38:50.142]: PMInstallationScript: C:\Program Files\Xerox\Xerox Workplace Cloud Client\Xerox.Cloud.VirtualPrint.ClientService\PMInstallationScript.exe
HTMLLogger [09/30/2021 16:38:50.149]: Timeout (in seconds): 120
HTMLLogger [09/30/2021 16:38:50.674]: [ERROR] PMInstallationScript.exe exit code: -1
HTMLLogger [09/30/2021 16:38:50.680]: DeleteEventLog
HTMLLogger [09/30/2021 16:38:50.685]: The log exists, delete it
HTMLLogger [09/30/2021 16:38:50.690]: [ERROR] [InstallExecuteUndo]exception: Accès au registre demandé non autorisé.


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3 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Error when installing MSI Client_Xerox_Workplace_Cloud_5.7.51

Hello thibdly,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.

Thanks,
CathyO-Xerox
Community Manager

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XMP_Admin
Xerox Employee
Xerox Employee

Re: Error when installing MSI Client_Xerox_Workplace_Cloud_5.7.51

Try manually stopping the Windows Spooler, then run the MSI, and then restart the spooler.

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thibdly
New Member
New Member

Re: Error when installing MSI Client_Xerox_Workplace_Cloud_5.7.51

Hello XMP_Admin,

Unfortunaly, I have the same error.

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