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Errors when updating the XWC Agent

All,

Customer received a notice to update the XWC Agent. Going through the upgrade process they were prompted to uninstall the current Agent.

The update Process appeared to continue but then the following error appeared and the installer discontinued and exited.

Installer error.jpg

The Analyst then went and downloaded the Agent Installer from the XWC Cloud Portal again and received the same error when attempting to reinstall.

 Please advise.

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1 Reply
XMP_Admin
Xerox Employee
Xerox Employee

Re: Errors when updating the XWC Agent

Please submit this issue through support.  The team will need the install logs from the system to help diagnose the issue:  C:\ProgramData\Xerox\InstallLogs

Support Link:  https://mas-support.corp.xerox.com/Support/Index.html

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