I have a problem with XWC. I have a Xerox Altalink running on the lastest firmware (103.001.020.23120) but i'm not able to print more then 10 jobs.
I have around 15 print jobs waiting to print. If i open @PrintByXerox (after singing in) I'm not able to choose 'Select all print jobs'.
And if i select them one by one (selection of 15 jobs) and choose to print, the printer gives me the error that i can't print more then 10 print jobs.
How can i fix this? There is a financial controller who has to print invoices, so he's in sending the whole batch to the cloud. But he can't print that many.
There was a SFR and SPAR for this.
Users may experience problems when more than 10 jobs are printing at a time. A recent update to the firmware of these printers has been made available on xerox.com. It is recommended that you update your device(s) to the latest firmware release if you are experiencing problems. The SPAR release notes are attached for more details, including links to download the software.
Xerox® AltaLink C80xx/B80xx: Firmware - 103.xxx.010.14010
Reference SFR #: 17675 / 17674
If you are still experiencing problems with this issue, please engage your local support to have them open a ticket with Xerox through its official channels. This guarantees consistent tracking of your issue with a reference id or ticket number that will link all people engaged in the support chain (including development) and ensure there is no duplication of effort.