We recently replaced Altalink devices with PrimeLink B9100's. When attempting to configure the device in Xerox Workplace Cloud, we get a message for the client Application installation that "This printer is not capable of installing the client application". We also get a message for Authentication that states "This printer is not authentication capable. The Primelink B9100 is listed as a compatible device with Xerox Workplace Cloud.
If you are still having issues, please submit a support ticket so that the problem can be diagnosed and corrected.