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Salvador Flores
Frequent Member
Frequent Member
‎05-03-2022 06:50 PM

This printer is not capable of installing the client application

We recently replaced Altalink devices with PrimeLink B9100's.  When attempting to configure the device in Xerox Workplace Cloud, we get a message for the client Application installation that "This printer is not capable of installing the client application".  We also get a message for Authentication that states "This printer is not authentication capable.  The Primelink B9100 is listed as a compatible device with Xerox Workplace Cloud.

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RandyN-Xerox
Xerox Analyst
Xerox Analyst
‎05-04-2022 09:20 AM

Re: This printer is not capable of installing the client application

Remove and rediscover the device as well as double check your SNMP values.

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XMP_Admin
Xerox Employee
Xerox Employee
‎05-20-2022 04:42 PM

Re: This printer is not capable of installing the client application

If you are still having issues, please submit a support ticket so that the problem can be diagnosed and corrected.

"Innovating how the world communicates, connects and works."
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