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ChristopherG1149
New Member
New Member

Workplace Cloud printing slow

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Hello Xerox team.

I have a problem with my users when they send to print using the Workplace cloud solution.

When a user releases their document the conversion process for a PDF can take from 1 minute to 7 minutes.

With proof sheets it takes one minute.

Is there anything I can do to make this process more faster?

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2 Replies
XMP_Admin
Xerox Employee
Xerox Employee

Re: Workplace Cloud printing slow

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Chris,

If submitting via the desktop client, are you using a custom driver or the generic upload driver?  A custom driver will be printed "as-is" when released, which significantly improves performance.  The generic driver submisission is always re-rendered at release time, which requires the job to go through the converison process.

If submitting jobs via the mobile app or email, a PDF will print faster if the printer can natively print PDF files.  If the printer is capable of supporting PDF files directly, you can change the printer language preference for the given printer in XWC in the printers details page.  If PDF is pushed to the top of the list, a mobile PDF job will not need to be converted and can be sent directly to the printer which improves performance.

Regards

"Innovating how the world communicates, connects and works."
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ChristopherG1149
New Member
New Member

Re: Workplace Cloud printing slow

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I Started to use a custom driver.

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