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New Member
New Member

XWC domain authentication problem

Hello,

I need help with login issue into xerox workplace cloud agent.
After some time of not using this solution, I have problem with authentication with my domain password into agent application.
Please, try to change the account properties from domain into standard user for us.

email: peter.geleta@cpo.sk

Thank you

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4 Replies
XMP_Admin
Xerox Employee
Xerox Employee

Re: XWC domain authentication problem

This should be resolved.  If you continue to experience and issue, please let use know.

"Innovating how the world communicates, connects and works."
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try_to_fix
New Member
New Member

Re: XWC domain authentication problem

Hello,

After windows update on our cloud agent on windows server 2019 can't login as before updates.
Change for us authentication type from ldap to standard.
Agent code:
DZGXSG1R
Company code: 76NGBJ    CPO s.r.o.

This system is repeating isssues with ldap authentication.
After setup, during login to xwc webportal it was asking for domain login and password only for me.
For other users from our domain, system is still asking for nondomain password.
For these users works password set during new account creation on xcw webportal.
Agent can see our domain, my admin account is working as domain account but other accounts not.
After server updates, agent has always problems with login with my domain account.

Do you have experience common problems with ldap\active directory authentication ?

 

Ticket verification code is ayk34y38

Thank you for your help.

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try_to_fix
New Member
New Member

Re: XWC domain authentication problem

Hello,

After some time we have same problem with LDAP authentication type.
Please, change the account properties from domain into standard user for us.

email: peter.geleta@cpo.sk

Agent code: DZGXSG1R
Company code: 76NGBJ CPO s.r.o.

Correct username and password is always rejected by agent. 

Thank you

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XMP_Admin
Xerox Employee
Xerox Employee

Re: XWC domain authentication problem

Peter, 

A private message will be sent regarding your request.

Thanks

"Innovating how the world communicates, connects and works."
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