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Salvador Flores
Frequent Member
Frequent Member

Xerox Workplace Cloud and Non-Xerox devices

Does anyone have any experience, documentation or video of how to configure XWC and Non-Xerox devices?  How the authentication and secure print works?  Do to Covid, I don't have a non- Xerox device to use and test.

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5 Replies
XMP_Admin
Xerox Employee
Xerox Employee

Re: Xerox Workplace Cloud and Non-Xerox devices

A non-Xerox device would still need to be discovered via the agent.  Printing would need to be either direct, or follow-you.  If using follow-you, the release of the jobs would need to done using eithe a network appliance or the mobile app.

Authetication at a printer is an EIP feature and only support on advanced Xerox devices.

Secure print is also a Xerox specific feature built into to the driver and printers.  Non-Xerox devices would not be supported for this option.

"Innovating how the world communicates, connects and works."
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Salvador Flores
Frequent Member
Frequent Member

Re: Xerox Workplace Cloud and Non-Xerox devices

Thank you, I am aware of the available options for the Non-Xerox devices.  I was hoping someone had actual documention as to how to set it up and how it functions.

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XMP_Admin
Xerox Employee
Xerox Employee

Re: Xerox Workplace Cloud and Non-Xerox devices

Information on the network appliances can be found in the admin guide.  For more details please reference the XWC support link:  https://www.support.xerox.com/en-us/article/en/1909377 

"Innovating how the world communicates, connects and works."
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Salvador Flores
Frequent Member
Frequent Member

Re: Xerox Workplace Cloud and Non-Xerox devices

I'm looking for actual instructions on how to configure and use WPC on Non-Xerox devices.  I'm already familiar with the network device and card reader for authenticating and releasing the job.  I need to understand how non-xerox devices are actually installed and configured in WPC.

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XMP_Admin
Xerox Employee
Xerox Employee

Re: Xerox Workplace Cloud and Non-Xerox devices

All printers (Xerox and non-Xerox) must be added to the discovery profile of an Agent.  Once discovered, the printer must be enabled...so it will consume a device license.  Feature like authentication, the EIP App, Accounting, and Secure Print are not supported on these devices.  So the only workflows available are direct print methods (email, web portal, desktop, mobile, chrome) or follow-you with release using either the mobile app or the auto-release feature using the network appliance and card reader.

Things to consider are:

  • Printer PDL Language (PS or PCL).  Set the preferred langage from the printer details page.
  • Print Protocol (LPR, RawIP, IPPS).  Set the supported print protocol from the printer details page.
  • For desktop printing do you want to use a manufacturer specific custom driver or are you ok using the Xerox GPD in basic mode.  If you have a mixed fleet of Xerox and Non-Xerox and are doing follow-you printing, it might be best to have separate custom drivers.
"Innovating how the world communicates, connects and works."
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