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License issue with Xerox Workflow Suite

Dear Support Team,

 

We have installed  Xerox Work Flow Suite for a Customer ( Government Sector) last year . All of sudden, the license is displayed as Invalid. We replaced the Keys with another license string. But still the connector keys are displayed as Invalid. For time being, we uploaded the Demo Keys. The Demo version is going to expire soon.

Unfortunately, any license uploaded to  Software is displayed as Invalid. Due to this entire Print Management System is down.  

Since, the Client is directly connected to Government Sector, We need to solve the issues as soon as possible. 

 

Muhamed Azhar

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Re: License issue with Xerox Workflow Suite

Hi Azharpv,

In the way you are talking you suggest that you're working for a Xerox partner? Can you confirm? Because partners have a few options to fix a license issue.

At first, it's possible to use the software activation portal for restting the license. (https://www.xeroxlicensing.xerox.com/activation/) 

If that don't work, there is also a software number availible for partners which i can't share here on a public forum, but you should be able to get that number via your Xerox Partner channels. And there is also a email adres availible to request a new trial license, for the time being so there is more time to fix the general issue. 

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