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New Member
New Member

New install fails where are the logs to find error

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Installing Suite 5.5. on windows 10 Pro 64 bit.

Print spoller would not start when pre-req where installed. had to uninstall and reinstall to make print spooler stay running.

No tring to install the application and just get interupted message with no erro codes or messages. Looking for a location of the install logs so we can trace doen the issue.

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Xerox Employee
Xerox Employee

Re: New install fails where are the logs to find error

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Hi,

The installer logs can be found here: 

%PROGRAMDATA%\Xerox\InstallLogs
 
Thanks,
XMP Admin.

 

"Innovating how the world communicates, connects and works."
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Re: New install fails where are the logs to find error

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Thank you, this location was perfect. Now to see how we can get support for the SQL failing to install on a brand new server and install.

 

 

Spoiler

Bootstrapper [09/01/2020 12:46:28.778]: [ERROR] Error on condition: VER_SERVICEPACKMAJOR|1|VER_GREATER_EQUAL
Bootstrapper [09/01/2020 12:46:28.782]: Condition: VER_MINORVERSION|1|VER_EQUAL
Bootstrapper [09/01/2020 12:46:28.786]: [ERROR] Error on condition: VER_MINORVERSION|1|VER_EQUAL
Bootstrapper [09/01/2020 12:46:28.790]: Condition: VER_MAJORVERSION|6|VER_EQUAL
Bootstrapper [09/01/2020 12:46:28.795]: [ERROR] Error on condition: VER_MAJORVERSION|6|VER_EQUAL
Bootstrapper [09/01/2020 12:46:28.799]: Condition: VER_PRODUCT_TYPE|VER_NT_SERVER|VER_EQUAL
Bootstrapper [09/01/2020 12:46:28.803]: [ERROR] Error on condition: VER_PRODUCT_TYPE|VER_NT_SERVER|VER_EQUAL
Bootstrapper [09/01/2020 12:46:28.807]: Condition: VER_SERVICEPACKMAJOR|1|VER_GREATER_EQUAL
Bootstrapper [09/01/2020 12:46:28.811]: [ERROR] Error on condition: VER_SERVICEPACKMAJOR|1|VER_GREATER_EQUAL
Bootstrapper [09/01/2020 12:46:28.816]: Condition: VER_MINORVERSION|1|VER_EQUAL
Bootstrapper [09/01/2020 12:46:28.820]: [ERROR] Error on condition: VER_MINORVERSION|1|VER_EQUAL
Bootstrapper [09/01/2020 12:46:28.824]: Condition: VER_MAJORVERSION|6|VER_EQUAL
Bootstrapper [09/01/2020 12:46:28.829]: [ERROR] Error on condition: VER_MAJORVERSION|6|VER_EQUAL
Bootstrapper [09/01/2020 12:46:28.834]: Condition: VER_PRODUCT_TYPE|VER_NT_SERVER|VER_EQUAL
Bootstrapper [09/01/2020 12:46:28.839]: [ERROR] Error on condition: VER_PRODUCT_TYPE|VER_NT_SERVER|VER_EQUAL
Bootstrapper [09/01/2020 12:46:28.844]: Condition: VER_MINORVERSION|0|VER_GREATER_EQUAL
Bootstrapper [09/01/2020 12:46:28.848]: Condition passed
Bootstrapper [09/01/2020 12:46:28.854]: Condition: VER_MAJORVERSION|10|VER_EQUAL
Bootstrapper [09/01/2020 12:46:28.859]: Condition passed
Bootstrapper [09/01/2020 12:46:28.863]: Condition: VER_PRODUCT_TYPE|VER_NT_SERVER|VER_EQUAL
Bootstrapper [09/01/2020 12:46:28.868]: [ERROR] Error on condition: VER_PRODUCT_TYPE|VER_NT_SERVER|VER_EQUAL
Bootstrapper [09/01/2020 12:46:28.872]: Condition: VER_MINORVERSION|2|VER_GREATER_EQUAL
Bootstrapper [09/01/2020 12:46:28.877]: [ERROR] Error on condition: VER_MINORVERSION|2|VER_GREATER_EQUAL
Bootstrapper [09/01/2020 12:46:28.881]: Condition: VER_MAJORVERSION|6|VER_EQUAL
Bootstrapper [09/01/2020 12:46:28.886]: [ERROR] Error on condition: VER_MAJORVERSION|6|VER_EQUAL
Bootstrapper [09/01/2020 12:46:28.890]: Condition: VER_MAJORVERSION|10|VER_EQUAL

HTMLLogger [09/01/2020 12:46:39.810]: [IMPORTANT] ResourceFoldersExist: False
HTMLLogger [09/01/2020 12:46:39.862]: [ERROR] Did not find a product code.
HTMLLogger [09/01/2020 12:46:39.866]: [ERROR] Did not find a product code.
HTMLLogger [09/01/2020 12:46:39.871]: [ERROR] Did not find a product code.
HTMLLogger [09/01/2020 12:46:39.874]: Fresh Installation
HTMLLogger [09/01/2020 12:46:40.199]: Check Custom (Managed) Prereqs
HTMLLogger [09/01/2020 12:46:40.323]: [Validate]
HTMLLogger [09/01/2020 12:46:40.326]: [ERROR] Did not find a product code.
HTMLLogger [09/01/2020 12:46:40.330]: [ERROR] Did not find a product code.

 

Lots of thi ..

HTMLLogger [09/01/2020 12:46:41.796]: [ERROR] [ReadValue] Exception: Object reference not set to an instance of an object.
HTMLLogger [09/01/2020 12:46:41.801]: [Is64Bit]
HTMLLogger [09/01/2020 12:46:41.807]: CPU: AMD64
HTMLLogger [09/01/2020 12:46:41.812]: Is64Bit[success]true
HTMLLogger [09/01/2020 12:46:41.816]: [ReadValue] hive: LocalMachine, keyPath: SOFTWARE\Microsoft\Office\7.0\Access\InstallRoot, valueName: Path, x86: False
HTMLLogger [09/01/2020 12:46:41.821]: [GetKey] hive: LocalMachine, keyPath: SOFTWARE\Microsoft\Office\7.0\Access\InstallRoot, x86: False, create: False, writeable: False
HTMLLogger [09/01/2020 12:46:41.826]: [GetKey] Returning null
HTMLLogger [09/01/2020 12:46:41.832]: [ERROR] [ReadValue] Exception: Object reference not set to an instance of an object.
HTMLLogger [09/01/2020 12:46:41.835]: [ReadValue] hive: LocalMachine, keyPath: SOFTWARE\Microsoft\Office\7.0\Excel\InstallRoot, valueName: Path, x86: True
HTMLLogger [09/01/2020 12:46:41.840]: [GetKey] hive: LocalMachine, keyPath: SOFTWARE\Microsoft\Office\7.0\Excel\InstallRoot, x86: True, create: False, writeable: False
HTMLLogger [09/01/2020 12:46:41.845]: [GetKey] Returning null
HTMLLogger [09/01/2020 12:46:41.850]: [ERROR] [ReadValue] Exception: Object reference not set to an instance of an object.
HTMLLogger [09/01/2020 12:46:41.855]: [Is64Bit]
HTMLLogger [09/01/2020 12:46:41.859]: CPU: AMD64
HTMLLogger [09/01/2020 12:46:41.864]: Is64Bit[success]true
HTMLLogger [09/01/2020 12:46:41.869]: [ReadValue] hive: LocalMachine, keyPath: SOFTWARE\Microsoft\Office\7.0\Excel\InstallRoot, valueName: Path, x86: False
HTMLLogger [09/01/2020 12:46:41.874]: [GetKey] hive: LocalMachine, keyPath: SOFTWARE\Microsoft\Office\7.0\Excel\InstallRoot, x86: False, create: False, writeable: False
HTMLLogger [09/01/2020 12:46:41.878]: [GetKey] Returning null
HTMLLogger [09/01/2020 12:46:41.883]: [ERROR] [ReadValue] Exception: Object reference not set to an instance of an object.
HTMLLogger [09/01/2020 12:46:41.888]: [ReadValue] hive: LocalMachine, keyPath: SOFTWARE\Microsoft\Office\7.0\Groove\InstallRoot, valueName: Path, x86: True
HTMLLogger [09/01/2020 12:46:41.893]: [GetKey] hive: LocalMachine, keyPath: SOFTWARE\Microsoft\Office\7.0\Groove\InstallRoot, x86: True, create: False, writeable: False
HTMLLogger [09/01/2020 12:46:41.898]: [GetKey] Returning null
HTMLLogger [09/01/2020 12:46:41.903]: [ERROR] [ReadValue] Exception: Object reference not set to an instance of an object.
HTMLLogger [09/01/2020 12:46:41.907]: [Is64Bit]
HTMLLogger [09/01/2020 12:46:41.913]: CPU: AMD64
HTMLLogger [09/01/2020 12:46:41.918]: Is64Bit[success]true
HTMLLogger [09/01/2020 12:46:41.923]: [ReadValue] hive: LocalMachine, keyPath: SOFTWARE\Microsoft\Office\7.0\Groove\InstallRoot, valueName: Path, x86: False
HTMLLogger [09/01/2020 12:46:41.929]: [GetKey] hive: LocalMachine, keyPath: SOFTWARE\Microsoft\Office\7.0\Groove\InstallRoot, x86: False, create: False, writeable: False
HTMLLogger [09/01/2020 12:46:41.934]: [GetKey] Returning null
HTMLLogger [09/01/2020 12:46:41.940]: [ERROR] [ReadValue] Exception: Object reference not set to an instance of an object.
HTMLLogger [09/01/2020 12:46:41.945]: [ReadValue] hive: LocalMachine, keyPath: SOFTWARE\Microsoft\Office\7.0\InfoPath\InstallRoot, valueName: Path, x86: True
HTMLLogger [09/01/2020 12:46:41.950]: [GetKey] hive: LocalMachine, keyPath: SOFTWARE\Microsoft\Office\7.0\InfoPath\InstallRoot, x86: True, create: False, writeable: False
HTMLLogger [09/01/2020 12:46:41.956]: [GetKey] Returning null
HTMLLogger [09/01/2020 12:46:41.961]: [ERROR] [ReadValue] Exception: Object reference not set to an instance of an object.

 

HTMLLogger [09/01/2020 12:46:47.879]: [ERROR] [ReadValue] Exception: Object reference not set to an instance of an object.
HTMLLogger [09/01/2020 12:46:47.884]: [IMPORTANT] # of office programs installed: 8
HTMLLogger [09/01/2020 12:46:47.890]: Manual installation
HTMLLogger [09/01/2020 12:46:47.895]: [IMPORTANT] New installation or upgrade, continue on
HTMLLogger [09/01/2020 12:46:47.905]: [GetOfficeState]
HTMLLogger [09/01/2020 12:46:47.911]: [ReadValue] hive: LocalMachine, keyPath: SOFTWARE\Xerox\MP, valueName: OFFICE_INSTALL_STATE, x86: True
HTMLLogger [09/01/2020 12:46:47.916]: [GetKey] hive: LocalMachine, keyPath: SOFTWARE\Xerox\MP, x86: True, create: False, writeable: False
HTMLLogger [09/01/2020 12:46:47.923]: [GetKey] Returning null
HTMLLogger [09/01/2020 12:46:47.929]: [ERROR] [ReadValue] Exception: Object reference not set to an instance of an object.
HTMLLogger [09/01/2020 12:46:47.934]: No key found, return false
HTMLLogger [09/01/2020 12:46:47.945]: [ERROR] Did not find a product code.
HTMLLogger [09/01/2020 12:46:47.950]: [IMPORTANT] Mobile Print - prevIsInstalled: False
HTMLLogger [09/01/2020 12:46:47.960]: [ERROR] Did not find a product code.
HTMLLogger [09/01/2020 12:46:47.966]: [IMPORTANT] Previous Print Safe - prevIsInstalled: False
HTMLLogger [09/01/2020 12:46:47.989]: InstallPrerequisites
HTMLLogger [09/01/2020 12:46:47.995]: Execute MSI Start

 

HTMLLogger [09/01/2020 12:51:05.978]: [InstallSqlExpress2014]
HTMLLogger [09/01/2020 12:51:05.982]: [IMPORTANT] Code denoting sql needs reboot: -2067919934
HTMLLogger [09/01/2020 12:51:06.021]: [ERROR] [InstallSqlExpress2014]Could not delete temp unpack directory: Could not find a part of the path 'C:\xrxtmpsql'.
HTMLLogger [09/01/2020 12:51:06.026]: Exe path: C:\Users\mvadmin\AppData\Local\Temp\{B6FF9C91-5DB1-45CB-95E5-EEC3035EFDE5}\SQLEXPR_x86_ENU.exe

HTMLLogger [09/01/2020 12:52:38.221]: [ERROR] [ReadValue] Exception: Object reference not set to an instance of an object.
HTMLLogger [09/01/2020 12:52:38.226]: [ERROR] Error: The install returned exit code: -2068119551
HTMLLogger [09/01/2020 12:52:39.184]: [IMPORTANT] installExpResult: -2068119551
HTMLLogger [09/01/2020 12:52:39.189]: [ERROR] Unable to install sql express
HTMLLogger [09/01/2020 12:52:40.273]: [End Progress Dialog]
HTMLLogger [09/01/2020 12:52:42.506]: [SetNewCoreCulture]LCID: 1033
HTMLLogger [09/01/2020 12:52:42.521]: LaunchSetupError
HTMLLogger [09/01/2020 12:52:42.533]: LaunchFinalUIScreen
HTMLLogger [09/01/2020 12:52:42.560]: [SetCultureUI]

 

 

Unsure as to why it will not install SQl express.

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Xerox Employee
Xerox Employee

Re: New install fails where are the logs to find error

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HI,

We will need the SQL install logs, check for them in the 

%TEMP% directory or see if anything shows up in the event viewer

Thanks

XWS Admin

"Innovating how the world communicates, connects and works."
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New Member
New Member

Re: New install fails where are the logs to find error

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Thank oyu for the info.

We ended upinstalling express standalone and everything installed just fine.