cancel
Showing results for 
Search instead for 
Did you mean: 
2mmetra
New Member
New Member

Printer Status: Unknown

Dear community,

From time to time absolutely randomly MFP gets a "Printer Status: Unknown" error message in Workplace Suite. After this message, MFP starts to work very slowly, and some functions don't work (Scan, Copy via app). There is only one solution - factory reset and enrollment from the scratch. This operation is very time-consuming and we want to find another way how to solve the problem.

Workplace Suite Version 5.7.1.8

Affected MFPs: Xerox VersaLink C7020 and Xerox VersaLink B7025

0 Kudos
1 Reply
XMP_Admin
Xerox Employee
Xerox Employee

Re: Printer Status: Unknown

Hello,

The status is based on our solution querying the printer via SNMP to get these MIB objects: HrDeviceStatus, 
HrPrinterStatus and HrPrinterDetectedErrorState.  Based on the value of these objects we may indicate that there is an issue with the device.  I would recommend looking at the WebUI of printer, which would have more details on specific error conditions and how that can be addressed.  Based on the specific error, I think you can likely do a more focused action to the correct issue instead of factory resetting the device.

"Innovating how the world communicates, connects and works."
0 Kudos