Reset Admin Credentials

[XMP_Admin · Accepted solution]

Look for the appendix section titled: "Administrator Recovery Procedure".

[PeytonP12]

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@ronjeancharles wrote:

Good day,

I inherited a Workplace Soultions 5 installation used primarily for demo purposes from a previous analyst who did not provide the correct administrator credentials. The emails and phone number for this user have been de-activated and I am stuck at the login screen without being able to access any of the application features.

Is there a way to reset the administrator access, or would it be prudent to uninstall and reinstall the XWS server fresh with the latest version? Just looking for guidance on the best practice in this type of scenario as I know the installation and unistallation of feature can be sensitive. 

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I appreciate the information and advice you have shared. I will try to figure it out for more.

[XMP_Admin]

Please check the Admin Guide for instructions to gain access.

Thanks

XWS Admin.

[ronjeancharles]

Good day,

I inherited a Workplace Soultions 5 installation used primarily for demo purposes from a previous analyst who did not provide the correct administrator credentials. The emails and phone number for this user have been de-activated and I am stuck at the login screen without being able to access any of the application features.

Is there a way to reset the administrator access, or would it be prudent to uninstall and reinstall the XWS server fresh with the latest version? Just looking for guidance on the best practice in this type of scenario as I know the installation and unistallation of feature can be sensitive.