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A Postgate
New Member
New Member

Spinner Stuck After Logging In C8170

We're seeing an issue on the latest firmware (113.011.011.17810) on our C8170 where when a user swipes their card, it tries to login but the spinner/loader gets stuck at the front of the screen. The only option is to reboot the copier whenever it does it. We're seeing it at least 5 times a day.

We're using workplace suite (Version 5.6.204.6) convenience login with swipe cards which is working perfectly on all of our other machines. 

Anybody seen this issue? Is this a firmware bug?

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XMP_Admin
Xerox Employee
Xerox Employee

Re: Spinner Stuck After Logging In C8170

Given that the problem is only seen on this one device and it appears to be intermittent, I would recommend contacting Xerox support and submitting a ticket.  This sounds like logs will need to be captured from both the solution and the printer and maybe even network traces.  The support team should be able to help collect the information needed.

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