Showing results for 
Search instead for 
Did you mean: 
New Member
New Member

The printer is unable to copy your document

Dear community, 

We are using Xerox Workplace Suite version at my organization. 

Unfortunately, we have a significant number of errors during copy function process. The error message is "Unable to process document ’Job_13.52.00.057’. The printer is unable to copy your document."

In the job log, there is no information about the cause of this issue and if we use a native app for copy, it works perfectly.

Could anybody help me with the investigation process?

0 Kudos
1 Reply
Xerox Employee
Xerox Employee

Re: The printer is unable to copy your document

Have you validated the following:

To enable Copy and Scan features on your Xerox® AltaLink® Printer:
1. Access the Embedded Web Server page for your Xerox AltaLink printer, then log in as an
2. Select Properties > Apps > Printing > Printing Web Services.
3. Verify that the following settings are selected:

  • For Remote System Management, select Extensible Service Registration, then select Device
  • For Print Services, select Print Extension, or for Job Submission, select Print Submission.
  • For Scan Services, select Scan Extension, or for Job Submission, select Scan Submission.
  • For Job Management, select Job Management Extension, then select Allow Open Access to Job
  • For Authentication & Accounting, select Authentication & Accounting Configuration, then select
    Session Data.

4. Select Properties > Apps > Workflow Scanning.
5. Ensure that Remote Start (TWAIN) is selected.
6. For printers enabled with the Xerox® Workplace Suite, select Repair or Re-add.
7. At the printer control panel, select the Workplace Suite App, then verify that the Copy and Scan
features are installed and available on the Xerox AltaLink printer.

"Innovating how the world communicates, connects and works."
0 Kudos