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2mmetra
New Member
New Member

The printer is unable to copy your document

Dear community, 

We are using Xerox Workplace Suite version 5.6.204.6 at my organization. 

Unfortunately, we have a significant number of errors during copy function process. The error message is "Unable to process document ’Job_13.52.00.057’. The printer is unable to copy your document."

In the job log, there is no information about the cause of this issue and if we use a native app for copy, it works perfectly.

Could anybody help me with the investigation process?

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1 Reply
XMP_Admin
Xerox Employee
Xerox Employee

Re: The printer is unable to copy your document

Have you validated the following:

To enable Copy and Scan features on your Xerox® AltaLink® Printer:
1. Access the Embedded Web Server page for your Xerox AltaLink printer, then log in as an
administrator.
2. Select Properties > Apps > Printing > Printing Web Services.
3. Verify that the following settings are selected:

  • For Remote System Management, select Extensible Service Registration, then select Device
    Configuration.
  • For Print Services, select Print Extension, or for Job Submission, select Print Submission.
  • For Scan Services, select Scan Extension, or for Job Submission, select Scan Submission.
  • For Job Management, select Job Management Extension, then select Allow Open Access to Job
    Information.
  • For Authentication & Accounting, select Authentication & Accounting Configuration, then select
    Session Data.

4. Select Properties > Apps > Workflow Scanning.
5. Ensure that Remote Start (TWAIN) is selected.
6. For printers enabled with the Xerox® Workplace Suite, select Repair or Re-add.
7. At the printer control panel, select the Workplace Suite App, then verify that the Copy and Scan
features are installed and available on the Xerox AltaLink printer.

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