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Wolfgang
Member
Member

Wrong country in error notification emails

I have several customer installations and just recently they started to complain about the wrong country shown in the error notification emails from XWS, e.g.:

"The following jobs have failed. Please see below for more information.
Error processing document *Untitled.txt.Error processing document *Untitled.txt.
Details:
Printer: XXXXXX
Xerox AltaLink B8055
Block 5 XXXXXXX
Dublin, Namibia, Dublin "

All the possible settings have been checked and correct, but it seems XWS is simply ignoring the country and does pick "Namibia" by default.

Does anyone came across this and has a possible solution?

Thanks,

 

Wolfgang

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6 Replies
Santos
New Member
New Member

Re: Wrong country in error notification emails


@Wolfgang wrote:

I have several customer installations and just recently they started to complain about the wrong country shown in the error notification emails from XWS, e.g.:

"The following jobs have failed. Please see below for more information.
Error processing document *Untitled.txt.Error processing document *Untitled.txt.
Details:
Printer: XXXXXX
Xerox AltaLink B8055
Block 5 XXXXXXX
Dublin, Namibia, Dublin "

All the possible settings have been checked and correct, but it seems XWS is simply ignoring the country and does pick "Namibia" by default.

Does anyone came across this and has a possible solution?

Thanks,

 

Wolfgang


To change other information on your company's profile page:

  1. In the admin center, go to the Settings > Org settings page.

  2. On the Organization profile tab, select Organization information.

  3. Update your organization's information, then select Save changes.

    An explanation of each field is provided below.

 

MyMileStoneCard

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Prattville
New Member
New Member

Re: Wrong country in error notification emails

You can notify users by email with hourly or daily reports about total  Alerts, System Status Reports, and Integration Error Reports by Notification Emails  This is important for global companies with operations in multiple countries/time zones.

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hanalannister
New Member
New Member

Re: Wrong country in error notification emails

I am also confused and in need of light on this same issue, thanks for the help you resolve this issue.

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XMP_Admin
Xerox Employee
Xerox Employee

Re: Wrong country in error notification emails

What version of XWS software are you using?

"Innovating how the world communicates, connects and works."
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Re: Wrong country in error notification emails

i too faced a similar issue to this. however it was solved later on. 

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hanalannister
New Member
New Member

Re: Wrong country in error notification emails

Anyone have a solution for this Wrong country in error notification emails?

 

Milestoneapply

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