Wrong country in error notification emails

[sofiajeans]

I faced a similar issue with error notification emails showing the wrong country. To resolve it, I contacted the support team of the service or platform sending the emails. They were able to update my account settings with the correct country information, ensuring accurate notifications. Prompt and helpful customer service made the process smoother. If you encounter this problem, don't hesitate to reach out for assistance. It's essential to have accurate information to stay informed about account activities.   

[hanalannister]

Anyone have a solution for this Wrong country in error notification emails?

Milestoneapply

[hosife2232@xtrempro.]

i too faced a similar issue to this. however it was solved later on. 

[XMP_Admin]

What version of XWS software are you using?

[hanalannister]

I am also confused and in need of light on this same issue, thanks for the help you resolve this issue.

[Prattville]

You can notify users by email with hourly or daily reports about total  Alerts, System Status Reports, and Integration Error Reports by Notification Emails  This is important for global companies with operations in multiple countries/time zones.

[Santos]

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@Wolfgang wrote:

I have several customer installations and just recently they started to complain about the wrong country shown in the error notification emails from XWS, e.g.:

"The following jobs have failed. Please see below for more information.
Error processing document *Untitled.txt.Error processing document *Untitled.txt.
Details:
Printer: XXXXXX
Xerox AltaLink B8055
Block 5 XXXXXXX
Dublin, Namibia, Dublin "

All the possible settings have been checked and correct, but it seems XWS is simply ignoring the country and does pick "Namibia" by default.

Does anyone came across this and has a possible solution?

Thanks,

Wolfgang

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To change other information on your company's profile page:

1. In the admin center, go to the Settings > Org settings page.

2. On the Organization profile tab, select Organization information.

3. Update your organization's information, then select Save changes.

   An explanation of each field is provided below.

MyMileStoneCard

[Wolfgang]

I have several customer installations and just recently they started to complain about the wrong country shown in the error notification emails from XWS, e.g.:

"The following jobs have failed. Please see below for more information.
Error processing document *Untitled.txt.Error processing document *Untitled.txt.
Details:
Printer: XXXXXX
Xerox AltaLink B8055
Block 5 XXXXXXX
Dublin, Namibia, Dublin "

All the possible settings have been checked and correct, but it seems XWS is simply ignoring the country and does pick "Namibia" by default.

Does anyone came across this and has a possible solution?

Thanks,

Wolfgang