XWS: Authentication Error: Online activation failure

[apodlesnyy]

Hi,

How can I open a technical support ticket? What is the URL, form, or email to submit a support request?

Thank you.

[XMP_Admin]

Hi,

I cannot have you post your Logs to the forum due to the info in the Logs. The logs can be downloaded on the Setting -> Maintenance -> Logs. There is actualy a menu pull down on the web page, select Actions, Log File Collection Assistant.  Then select your issues then appropiate the logs will automatically get downloaded.

The printer you have is Supported.

One last thing, make sure on the Versalink Printer either make sure the Proxy is turned off, or the XWS Server IP address is in the Proxy bypass list.

Are you able to open a ticket with support ?

Thanks

XMP Admin

[apodlesnyy]

Yes, that's correct.
OS WinSRV 2022 + Pre-Requisites + XWS + Reporting.

The license has been activated.

Here is the information about my license:

Product Name: Xerox Workplace Suite
Feature(s):
Content Security Workflow
Mobile Print Workflow - Basic
Print Management Workflow
Device Connections - 2

Is there any lack of support for my C7120 device?

Where can I find the logs and what kind of logs should I collect?
Is there an automated PowerShell script available for log collection?
Where should the collected logs be sent to?

Thank you, I look forward to your assistance.

[XMP_Admin]

Hi,

Make sure you have installed the Pre-Requisites software that is part XWS installation. If that is not installed you cannot add printers. If that does not fix things, you will have to put in a support ticket because we will need your logs.

Thanks,

XMP Admin.

[apodlesnyy]

Good day, Dear XMP Admin

Thank you for your response.
Could you please provide step-by-step instructions for:
- Setting up the VersaLink C7120 MFP model with the WXS software terminal?

- After configuring the MFP, what needs to be set up on the WSX server when adding the printer.
I followed the instructions in this article and the documentation: https://www.support.xerox.com/en-us/article/en/0u0wHebkaO855Z3fTa1nu5

Thank you,
Best regards,
Alexander.

[XMP_Admin]

I would recommend trying to use the action menu and just do one step at a time.  For instance, focus just on authentication.  If necessary, disable the feature first and save...wait for it to apply.  Then enable and save...wait for it to apply.  Then repeat the same steps for usage tracking.

[apodlesnyy]

Hello,

Please advise,
Where could I be stuck?
I couldn't find in the documentation
what I might have missed.

1. I deployed and installed XeroxWorkplaceSuitePrerequisites_v5.6.500.2 + XeroxWorkPlaceSuite_v5.7.1.18 + XeroxWorkPlaceSuiteReporting_v5.6.0.12 on a virtual machine. After that, I activated the license, everything is fine.

2. Now I have a VersaLink C7120 MFP.

In the XWS web management, I am trying to add a printer (i.e., install a terminal) on the MFP, and I'm getting 2 errors:

Could you point me in the right direction? Is there something not configured on the MFP?
In the XWS_5.7.000_October_AdminAndConfigurationGuide_en-us documentation - which section should I refer to?
And in the VersaLink_series_sag_ru - which section should I refer to?

Thank you.

Authentication Error: Online activation failure.
An error occurred while processing the request or the system was busy.
Please try again later.

Usage Control Error: Online activation failure.
Network accounting needs to be manually enabled on the printer.