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3 Replies
XMP_Admin
Xerox Employee
Xerox Employee

Re: XWS Workflow Device Connectors License getting deactivated

Hi,

Can you please provide the support ticket number so that I can look into it.


Regards

"Innovating how the world communicates, connects and works."
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fromusofa
New Member
New Member

Re: XWS Workflow Device Connectors License getting deactivated

A support ticket has already been generated.

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XMP_Admin
Xerox Employee
Xerox Employee

Re: XWS Workflow Device Connectors License getting deactivated

Hi,

Please submit this via a support ticket link so that someone can be assigned to investigate the issue and determine a solution. 

https://mas-support.corp.xerox.com/Support/Index.html

 

Regards

"Innovating how the world communicates, connects and works."
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fromusofa
New Member
New Member

XWS Workflow Device Connectors License getting deactivated

We have 10's of AltaLink C8055 printers on XWS. Recently our Workflow Device Connectors License are getting randomly deactivated with only one printer still licenced and connected and the rest showing with red signs with exclaimation mark as unlicensed printer devices. it's been happening at least 2-3 times a week for last couple of month. Xerox.LicenseManager.log shows the following entery whenever the license validation fails.

11/26/2023 09:57:07.944 AM::Validating license item...
11/26/2023 09:57:07.944 AM:: HostID: 0123456789ASDFGHJKL, FeatureName: SentryAutheticationDevice
11/26/2023 09:57:07.944 AM:: Path: C:\ProgramData\Xerox\XMP\TEMP\q27gIlv5.fx1
11/26/2023 09:57:07.944 AM:: Feature: SentryAutheticationDevice
11/26/2023 09:57:07.944 AM:: Serial #: 12345ABC
11/26/2023 09:57:08.101 AM:: Result Summary:
11/26/2023 09:57:08.101 AM:: Status: XlmLicErrorCannotWriteFile
11/26/2023 09:57:08.101 AM:: Count: [Source=40] [Actual=40]
11/26/2023 09:57:08.101 AM:: Days2Expire: -2147483648
11/26/2023 09:57:08.101 AM:: Message: Error Code: XLM_LIC_ERROR_CannotWriteFile
11/26/2023 09:57:08.101 AM:: Status: XlmLicErrorCannotWriteFile

We have to reactivate all the licenses by providing the activaion key or by the license file, unti XWS fails validating licenses again in 2-3 days. Please advise what could be the issue here, Thanks.

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