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"The service you are requesting is currently not available" Error on MFP connected to XWS

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Currently having an issue with the Workplace Suite app on Altalink C8145 and C8130. Both devices have been added to the XWS server but after authenticating (using access card reader or entering network credentials) and opening the Workplace Suite app, the following error is received after the app hangs for about 20 seconds: "The service you are requesting is currently not available. Please check your internet and proxy settings are correct. If this error persists, then please contact your system administrator"

I have tried the following steps:

  • Verifying the network settings for the devices and on the server. Both devices reported the same error.
  • Repairing the printer connection on the XWS server.
  • Adding a new printer to see if the error was isolated to a single device (it was repeated on both devices)
  • Changing the authentication methods on each device

Grateful for any help in identifying the cause of this issue. 

 

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2 Replies
XMP_Admin
Xerox Employee
Xerox Employee

Re: "The service you are requesting is currently not available" Error on MFP connected to

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Have you opened the firewall on the XWS server to allow incoming HTTPS traffic (port 443)?

If the above is not the cause of the problem, I would recommend contacting Xerox support for your market region so that a ticket can raised and investigated further. 

"Innovating how the world communicates, connects and works."

Re: "The service you are requesting is currently not available" Error on MFP connected to

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Thank you for your response. The client has since done some troubleshooting on their network and realized that the connection was attempting to be made from the MFP using a previously configured proxy server, which was not configured in XWS. They have since disabled the proxy server settings on the MFP and the session validation was completed.

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