After CA login via XPMMService (a userid >32 characters), jobs listed in @PrintbyXerox do not

[XMP_Admin]

Hi, 

We are currently looking into this issue with the device team. We will post an update once we identify a fix to this issue.  

Thank you,

Wayne

[XAS-Moderator]

Hello. 

I have shared this post with the @PrintByXerox team.  I will post additional information as soon as I hear back. 

Thank you, 

XAS Moderator

[rsdrisco]

Update on this one...

I was using a lab VL C70xx device with no PS kit installed. So that’s why I got the errors 016-749.

When I switched to a VL C405 that has a PS kit installed, print jobs still failed to print when logged into a CA session with a userid > 32 characters. However, the symptoms were different.

-  No job appears on the MFD LUI Jobs pathway for the failed job.

- If I select the failed job in the @PrintbyXerox app on the MFD LUI, I see the reason for the failure (document failed to convert). See new screen shot.

Will someone please let me know if this is an XPMMS issue or possibly a VersaLink sw issue?

[rsdrisco]

I tested a recent VersaLink device sw fix on the VL C405 and VL C70xx that fixed issues opening the @PrintbyXerox app after logging into a CA session using XPMMService with a userid > 32 characters. The @PrintbyXerox app fails to open and the user is prompted again for their login credendials.

VersaLink development fixed this problem in new sw I tested. However, when I attempt to release a job, it fails to print. See attachment (IMG_2752.JPG) for device LUI details of the job in Job Status.

In addition, when I login with a userid < 32 characters, the job prints, but I still get an error in Job Status. See IMG_2755.JPG.

Is this an XPMMService issue, an @PrintbyXerox issue or possibly another VersaLink sw bug?