Versalink C70XX MFPs Firmware 57.42.1
This started with one MFP stating that EIP settings were incorrect when using Scan to Cloud Email. The service had been working fine for over a year up to that point. When I couldn't find any issues, I updated firmware to current and now see a "Service Unavailable, check connection/proxy settings" error when opening any app and the app gallery now claims there is no internet connection at all. I am able to successfully connect to all devices from the Appgallery website and perform actions so the connection is there.
In testing I upgraded firmware on a verified working MFP and it now has the same errors. The MFPs running older firmware (57.31.81) are still working without issue.
I tried a full reset on one device and reconfigured it from scratch with no change.
*I run embedded accounting software (Papercut) which hasn't had/caused any issues up to now but I upgraded it to current just in case. Still no luck.
Thank you for your message.
I am sending you a separate email with some suggestions.
Thanks for the initial reply but I didn't recieved any follow up email.
Thank you for letting me know. I am forwarding the email now.
Please let me know if you do not receive it shortly.
Assuming DNS settings are correct, remove whatever is entered as the devices domain name @ "Connectivity>Ethernet>DNS>Domain Name:". Just leave the field blank. That alone solved my proxy error. I had other issues occurring so I updated firmware to match the versions listed in the enhancement document at the URL below;
Newer versions are listed there than are available from the Xerox support site/devices' updater for whatever reason. Let me know if that helps you or not!