All apps error "service unavailable, check connection/proxy", App Gallery claims no internet connect

[dustinward]

Versalink C70XX MFPs  Firmware 57.42.1

This started with one MFP stating that EIP settings were incorrect when using Scan to Cloud Email. The service had been working fine for over a year up to that point. When I couldn't find any issues, I updated firmware to current and now see a "Service Unavailable, check connection/proxy settings" error when opening any app and the app gallery now claims there is no internet connection at all. I am able to successfully connect to all devices from the Appgallery website and perform actions so the connection is there.

In testing I upgraded firmware on a verified working MFP and it now has the same errors. The MFPs running older firmware (57.31.81) are still working without issue.

I tried a full reset on one device and reconfigured it from scratch with no change.

*I run embedded accounting software (Papercut) which hasn't had/caused any issues up to now but I upgraded it to current just in case. Still no luck.

Thanks

[XAG Admin]

Hi, Dustin.

Thank you for your message. 

I am sending you a separate email with some suggestions.

Thank you,

XAS Moderator

[dustinward]

Hello,

Thanks for the initial reply but I didn't recieved any follow up email.

Thanks,

Dustin

[XAG Admin]

Hi, Dustin.

Thank you for letting me know.  I am forwarding the email now.

Please let me know if you do not receive it shortly.

Thanks again!

XAS Moderator. 

[cld]

I am having the same problem. What was the solution?

[dustinward]

Assuming DNS settings are correct, remove whatever is entered as the devices domain name @ "Connectivity>Ethernet>DNS>Domain Name:". Just leave the field blank. That alone solved my proxy error. I had other issues occurring so I updated firmware to match the versions listed in the enhancement document at the URL below;

http://download.support.xerox.com/pub/docs/VLB400/userdocs/any-os/en_GB/VersaLink_Product_Enhancemen...

Newer versions are listed there than are available from the Xerox support site/devices' updater for whatever reason. Let me know if that helps you or not!

Thanks,

D