All apps error "service unavailable, check connection/proxy", App Gallery claims no internet connect

[dustinward]

Versalink C70XX MFPs  Firmware 57.42.1

This started with one MFP stating that EIP settings were incorrect when using Scan to Cloud Email. The service had been working fine for over a year up to that point. When I couldn't find any issues, I updated firmware to current and now see a "Service Unavailable, check connection/proxy settings" error when opening any app and the app gallery now claims there is no internet connection at all. I am able to successfully connect to all devices from the Appgallery website and perform actions so the connection is there.

In testing I upgraded firmware on a verified working MFP and it now has the same errors. The MFPs running older firmware (57.31.81) are still working without issue.

I tried a full reset on one device and reconfigured it from scratch with no change.

*I run embedded accounting software (Papercut) which hasn't had/caused any issues up to now but I upgraded it to current just in case. Still no luck.

Thanks

[XAG Admin]

Hi, Dustin.

Thank you for your message. 

I am sending you a separate email with some suggestions.

Thank you,

XAS Moderator

[dustinward]

Hello,

Thanks for the initial reply but I didn't recieved any follow up email.

Thanks,

Dustin

[XAG Admin]

Hi, Dustin.

Thank you for letting me know.  I am forwarding the email now.

Please let me know if you do not receive it shortly.

Thanks again!

XAS Moderator.