cancel
Showing results for 
Search instead for 
Did you mean: 
dustinward New Member
New Member

All apps error "service unavailable, check connection/proxy", App Gallery claims no internet connect

Versalink C70XX MFPs  Firmware 57.42.1

This started with one MFP stating that EIP settings were incorrect when using Scan to Cloud Email. The service had been working fine for over a year up to that point. When I couldn't find any issues, I updated firmware to current and now see a "Service Unavailable, check connection/proxy settings" error when opening any app and the app gallery now claims there is no internet connection at all. I am able to successfully connect to all devices from the Appgallery website and perform actions so the connection is there.

In testing I upgraded firmware on a verified working MFP and it now has the same errors. The MFPs running older firmware (57.31.81) are still working without issue.

I tried a full reset on one device and reconfigured it from scratch with no change.

*I run embedded accounting software (Papercut) which hasn't had/caused any issues up to now but I upgraded it to current just in case. Still no luck.

Thanks

0 Kudos
3 Replies
Moderator XAG Admin
Moderator

Re: All apps error "service unavailable, check connection/proxy", App Gallery claims no in

Hi, Dustin.

Thank you for your message. 

I am sending you a separate email with some suggestions.

Thank you,

XAS Moderator

0 Kudos
dustinward New Member
New Member

Re: All apps error "service unavailable, check connection/proxy", App Gallery claims no in

Hello,

Thanks for the initial reply but I didn't recieved any follow up email.

Thanks,

Dustin

0 Kudos
Moderator XAG Admin
Moderator

Re: All apps error "service unavailable, check connection/proxy", App Gallery claims no in

Hi, Dustin.

Thank you for letting me know.  I am forwarding the email now.

Please let me know if you do not receive it shortly.

Thanks again!

XAS Moderator. 

0 Kudos