App Gallery Apps will not install - Device update required

[XAG Admin]

Hello. 

The Apps. should work if the device has a compatible EIP version installed.  The version that you have indicated is installed should have a compatible EIP version.  

I recall one other case where a similar device did not properly report the EIP version and as a result could not install the apps.  This sounds like it may be the same issue.  This previous case was resolved by completing an ALT-BOOT on the device.

You could give that a try.  If an ALT-BOOT resolves the issue, please let us know. 

Thanks!

[jgedert]

Joe,

Thanks for the link.   I performed the update.   That was successful.  My system software is now 072.161.206.11200

However, The apps in the App Gallery will not install.   Most give me an the same error.

"This app requires a software upgrade on your device. For a list of supported devices and software versions, please refer to the compatible products atwww.office.xerox.com/connectkey/apps or contact your Xerox equipment Supplier"

I deleted the 8900X from the App Gallery and re added it.   Still no luck.   Some Apps give an error of, like the print and scan from google, of 500-internal server error.

Please help

[Joe Arseneau]

I linked you the firmware already in your older post here.

Please install it and then post an update with the results.

[jgedert]

I have a Xerox 8900X.   I am trying to install Apps like print Scan to Google Drive, and Box.   Also Scan to Cloud email app.

I get this error message

"This app requires a software upgrade on your device. For a list of supported devices and software versions, please refer to the compatible products atwww.office.xerox.com/connectkey/apps or contact your Xerox equipment Supplier"

My device software appears to be the latest version at 072.162.004.09100

Please help