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SteveN2 New Member
New Member

App Gallery is not available - This device is not connected to the internet.

Hi, I have a VersaLink C405 running v68.52.01 and when I click on the App Gallery icon a message pops up saying this device isn't connected to the internet.

I'm able to transmit data to the Xerox Remote Services for meter read and supplies. So the VersaLink device does have internet connection.

I've double checked the date and time on the device and it's accurate. Is the app gallery down?

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6 Replies
Xerox Employee XAS-Moderator
Xerox Employee

Re: App Gallery is not available - This device is not connected to the internet.

what version of the app gallery app do you have on the device? Are you able to go the app gallery on a pc and install to the device?

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SteveN2 New Member
New Member

Re: App Gallery is not available - This device is not connected to the internet.

I can install the app through App Gallery website. Thank you for the info.

Once the App is installed, I'm able to run the app and it works. Unfortunately it only works once. If you click on the App again it displays an "SDE_PLEASE_TRY_AGAIN2, SDE_UNKNOWN_ERROR_OCCURED7". When I click on the other apps that were working, it also now displays the same error message.

This is occuring on all three of my VersaLink C405's. Please advise.

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Xerox Employee XAS-Moderator
Xerox Employee

Re: App Gallery is not available - This device is not connected to the internet.

Is this for the Xerox Easy Translator? If so there is an issue with it and we have since pulled it until we can get it fixed. If it is for a different app please let us know the app and the steps to recreate.

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SteveN2 New Member
New Member

Re: App Gallery is not available - This device is not connected to the internet.

Hi it's for the Xerox Translate and Print app. Once the SDE error occurs, if you click on any other apps we've installed from the App Gallery. The same SDE error also pops up.

On the AltaLink series, I don't have any problems with the apps. Only VersaLink C405.

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AnalystJen New Member
New Member

Re: App Gallery is not available - This device is not connected to the internet.

Hi there,

Is there still an issue with the Easy Translator app? I am having problems with mine, as well.

Thank you!

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Xerox Employee XAS-Moderator
Xerox Employee

Re: App Gallery is not available - This device is not connected to the internet.

no the Easy Translator app is working. Look at your DNS. We might have to just set up a webex and look at the device.Please email me at lorraine.gibson@xerox.com and let me know when you would be available and i will send a webex meeting.

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