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Marco2072 New Member
New Member

App's dont' start properly

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Hello,

I have installed a new app's in a WC7830 ( Firmware : 073.010.009.03700), and the application doesn't start. We have a ring and anything else.

Ring app's.jpg

I control NTP, DNS and disable proxy and the problem is still the same

 

Could you help me please ?

 

Kind regards

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4 Replies
Xerox Employee XAS-Moderator
Xerox Employee

Re: App's dont' start properly

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what app is this? Did you install the app today or was it installed earlier? Was the app installed from the app gallery on the device or through the App gallery on the web?

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Marco2072 New Member
New Member

Re: App's dont' start properly

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the app installed from the app gallery from the customer account who the app is share by us.

 

I test in a second device after update the firmware and the problem is the same ! 

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Xerox Employee XAS-Moderator
Xerox Employee

Re: App's dont' start properly

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What is the name of the app you are having issue with.

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Marco2072 New Member
New Member

Re: App's dont' start properly

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Thank you I found a workaround.

I download the weblet from my appgallery (it’s an app which are created by us) and upload in the device manually and now it works !

 

Thank you for your help

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