C8035 with Xerox App Gallery error

[XAS-Moderator]

Is this an altalink or a versalink? If it is an altalink could you please collect a netowrk trace adn send to Lorraine.Gibson@xerox.com

Using IE or chrome

login to the device

Select Support

Select Troubleshooting

Select Network Troubleshooting logs

Select Start Session

Go to the device and recreate the issue

Once recreated select Stop Session

Download logs

Please send to me.

Also please send the version of software the device is running and what version of the App Galler you are using. You can find that version of the app by going to the following:

Still logged in as the admin

Select Properties -> Apps -> Custom Apps -> Weblet Management and then look for the app gallery app.

[MHeon]

I think it is a networking issue.  It is not a specific app, but the Xerox App Gallery that I am having an issue with.  I have deleted the Xerox App Gallery and reinstalled it by updating the software.  

[XAS-Moderator]

Have you tried going to the Xerox App Gallery portal and installing a new version of the app gallery app to see if that helps. Do you have any other apps on the device and if so do they do the same thing?

[MHeon]

When I try to get into Xerox App Gallery I get a white screen error with HTTPStatus Code: 404. After a second it goes to a black screen error that says File Access Error - A problem occurredwhile trying to access a file. Has anyone received this and have any luck.  I have tried a Software upgrade and a SPAR, with the same issue.  I have gone through the App Gallery settings and they seem to be correct.  Any help would appreciated.