Can't authenticated to dropbox

[DaveAXALJE-AA]

We are Xerox Resellers and we have three customers using Dropbox that are all failing.  Screen goes white when you try to log in. Please let me know when there is an update.

[XAS-Moderator]

Hello. 

Thank you for the post. 

We are experiencing a temporary Dropbox outage at the moment.  We are investigating/working with Dropbox.  We will update the forum as soon as we know more. 

Thank you and our apologies for any inconvenience. 

XAS Moderator

[CathalWilson]

Hi,

Have an issue with multiple customers not being able to scan/print from dropbox application, is there an ongoing issue? This has been happening on every machine I try in multiple locations on multiple sites since wednesday 22/11/2017.

Can anyone assist?

[XAG Admin · Accepted solution]

Hi,

Dropbox should be working again! Please try to log in. If you are still not able to log in, please let me know. 

Thanks,
XAG Admin

[Joe Arseneau]

See my edit from 3 hours ago, it just started working on its own.

[XAG Admin]

Hi, 

We are aware of the problem with logging in to Dropbox. We believe Dropbox has made a change that affected the App. We are currently investigating and should have it back and running soon. Please keep an eye on this post and I will post an update when it has been fixed. 

Thank you,

XAG Admin

[Joe Arseneau]

I can confirm it is not working for Dropbox or Office365. I don't know the cause.

Confirmed on the latest 073.xxx.106.26100 firmware on the 59xx, 78xx and 79xx.

Hopefully the XAS-Moderator and XAG Admin will post something today to keep us informed.

Edit, Office365 just started working.

[Eastcoastrob]

Hi we can't authenticate on the machine using the dropbox app. Is there an outage?