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BHX
New Member
New Member
‎01-11-2021 02:55 PM

Clean Hands app fails Altalink 103.00x.020.23120

All our Altalink devices updating from 101.x.x to 103.00x.020.23120 causes the Xerox Clean Hands app to throw an error. "App extension cannot load. Contact the app vendor. Device cannot contact the remote server." This issue only appears to occur on Altalink devices using DHCP and FW 103.x.x. It seems to work fine on other Altalink devices with static IP and FW 103.x.x.

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XAS-Moderator
Xerox Employee
Xerox Employee
‎01-15-2021 12:28 PM

Re: Clean Hands app fails Altalink 103.00x.020.23120

Please make sure that dns is set to get an address or is set. If after that is set and still having the issue, a trace of the failure would be helpful.
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BHX
New Member
New Member
‎01-21-2021 10:50 AM

Re: Clean Hands app fails Altalink 103.00x.020.23120

The DNS settings are the same on our Altalink devices that have FW 103.00x.020.23120 and the older FW devices (101.002.089.22600 for example) that do not have this issue. How would I go about getting a "trace of the failure"?

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