Clio

[S&D]

Loaded Clio app. after logging in it says loading and times out. any suggestions? 

[XAS-Moderator]

what type of device and software version? How did you install the app from the portal or from the app gallery. Is it only on one device?

[S&D]

Versalink C7025 software v1.57.3

Loaded from the App Gallery on one device

[XAS-Moderator]

Is this a new account? I'm unable to recreate the problem on our versalink with a later release of software that what you have. 

[S&D]

Software version is 57.50.61

Clio account has been established for over a year. 

[XAS-Moderator]

Could you please send a log from the device.

Using IE or Chrome, go to the ip address of your device

Login as the admin

Scroll to the bottom of the Home page until you see the QuickLinks

Select the Support

Select Network Trouble Shooting

Clear the Log

Then select start session

Go to the device, and select the app and attempt to login. Once you get the issue you are describing you can then select the Stop Session

Download the session and send it to me via the private email.

[S&D]

I emailed a reply as requested and I have not heard back. Would you please advise?

[XAS-Moderator]

sorry we never received it. Please send the log to lorraine.gibson@xerox.com

[STSStaff]

Im having the same issue,how did you resolve it?

[XAS-Moderator]

Please resend as we never received the logs at either emails. Please try sending to lorraine.gibson@xerox.com again.