I have an AltaLink C8035 at a customer site that is getting the error: One or more required EIP Web Services are not enabled. Please contact your system administrator. Print Extension Job Management Extension, when they try to print from OneDrive. We verified the EIP settings on the machine and they are all enabled. We tried the simple reboot, software reset, removed and reinstalled the app. This is currently a trail, it has not expired, he can log in to the app and see his folders along with selecting the file he wants to print. Once he selects print, the error is generated.
Do you have another app that does printing? If so does that one work? Just to make sure both Print Submission and WS-Print are enabled in the EIP section. Do you have another device that you could try the app on? What version of software is the device running?
My apologies, yes. We are using PaperCut to print. Customer's I.T. was able to determine that the error happens whenever the Connect 2.0 OneDrive app is locked using the Non-Logged in users section of the Xerox. Even after authenticating, and unlocking the app, we get the error message. Removing the lock from the app allows us to print fine. Software on the copier is 101.001.059.13300. We tested this on 2 machines.